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Jira Service Management
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I have a jira desk project and in the same server I have another jira project which we are using for our dev tracking. I am trying to automate when an approver approves the service desk request it sh...
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Hi, After recently purchasing a license from Atlassian, I am not trying to upgrade the system from the H2 database to MySQL. I've followed the intructions here: https://confluence.atlas...
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Currently we package a build through our release planning process, and then put it to testing. Due to timeline considerations we get pressed to push the build forward even though all tickets are not ...
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I have an automation rule and I want to export the audit log of this rule. I cannot find any option of how to do it. The UI is not very useful for any insightful analysis.
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There's supposedly an Alert User action in automation for jira but I'm using the server version of Service Desk and see no Alert User action. I tried adding [~firstname.lastname] in a comment. That d...
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I am using Atlassian Service Desk on Cloud. Today , to test, I sent test email from four different accounts to our support email id. Only one of them ended up becoming a support ticket that I could s...
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Hello, we have some Jira Cloud accounts that we want to convert to Jira Service Desk customers. We used JIRA Core to colaborate with Customers, however now we are switching to JSD and want o...
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A customer has problems to log in jira becouse of the VPN conection. Wich are the ways to allow him to approve from de notification mail?
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I believe this issue is limited to tickets that were created by IT on behalf of other users, but many of our users are not receiving any of our responses, when 'replying to customer', on our tickets....
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Hi Community, What will be carried over related to already translated settings if we use Jira Cloud site import (which uses Server xml backup) to migrate from Jira server to Jira cloud? Will in that...
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We have a customer that wants to report via their ServiceNow and they want to send mail to our Jira from ServiceNow that will create a ticket in our Jira. That is not a problem for other mai...
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Hi I've read this documentation piece https://scriptrunner.adaptavist.com/latest/jira/interacting-with-confluence-from-jira.html Sadly it doesn't mention using Confluence Page templates. Is it...
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We use both Jira Cloud and Jira Server with GitHub. I have already installed the "new" GitHub integration for the Cloud (a while ago), but both the Server and Cloud were previously set up with the "o...
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Hello, we use Jira on premise model and we want to use Jira cloud with tempo. But I culdn't find utilization tab in tempo cloud? Is this feature not enabled on Tempo cloud? Thanks ...
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I need some help to restore my project. Where my backup is stored ? How restore my backup ? For my project, I have translate all issue type in one issue type. It is a mistake. I wan't r...
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We have 2 portals set up currently, we would like to remove one of them. Where do you find these settings? In the Portal settings, you can only see the one portal (the one we would like to k...
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Hi, We are looking a solution where we could have two different help centers. Is this possible with Jira cloud? So different projects wouldn't create portals inside same help ...
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Hi, I have an automation rule that is triggered when issue is created.I want to get the attachment names from the issue in the scriptrunner and based on the name, I want to later transition ...
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Hello, we have a portal user that is able to see internal comments that were made by a non agent user, a normal Jira user. The Jira user is request participant of the issue. I thought that only age...
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Hi: May I know below questions regarding JIRA service desk, due to our company has very restrict policy of data protection: where is JIRA service desk data center in the world? can we choose whic...
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現在、Jira Service Deskの評価版で作業しているが プロジェクト毎に管理者を立てて 他のプロジェクトには管理させないようにしたい。 製品の権限がデフォルトのjira administratorsにしか付与されていないが これを他のグループにも付与したい場合はどのようにすればいでしょうか。
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How do you create your screens for issues? Do you like to have them as one screen for each purpose of creation, edit, and view, or do you like to have a separate screen for creation and edit/view? &...
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In Automation for jira, there's an option called "performance insights". Words cannot express how awesome this is. What I want to know is can it be better? Is it possible to download it straight from...
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I am trying to figure out if there is a way to populate any of my request form fields when intaking the request via email? I have too many users who won't want to use the portal and would like to ult...
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