Jira Service Management

Hi, I created an HR project from the template in Service Management. I understand that I can select different forms for an Oboarding request or make my own. Eventually I will probably do that. &nbs...

• cloud
• jira-service-management

I am an absolute beginner in Atlassian services and I have a very basic question: will I have to pay a monthly fee for the maintenance of my clients and leads who use our knowledge bases linked to ou...

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• jira-service-management

why columns selected = 2 ? I select "Reference" only  

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• jira-service-management

I have adjusted all texts in the customer notifications, but these are not sent to the customers, but some standard texts. So far, it has always worked that the changes were adopted and the customer...

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• jira-service-management

Hi,   We need to change the address that is part of our invoices. I see it takes the address from the technical contact but where can we change it?

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• jira-service-management

Is there a way to change customers that are added to an organisation to have notifications on for all tickets in that organisation, by default? Or do they have to do that on a ticket by ticket basis?...

Hi,  This is a next gen project. In the project settings > internal access > i have tried to add agents but they do not appear.  When i add an agent the message appears which state...

• cloud
• jira-service-management

Hi all,   I am trying to put together a very basic onboarding template, through one of the templated Request Types (Onboard new employees).  I have set this up, to show an employee start ...

• cloud
• jira-service-management

Hi, When I add clients to the same organization they see notifications whenever someone from this organization raises an issue. I would like them to see notifications only for their own tickets but...

• cloud
• jira-service-management

Hello, we just bought JSM Cloud and we are having issue with custom icons. Sometimes it works and looks just right but suddenly icons just disappear and there is only blank space. We have custom ico...

• cloud
• jira-service-management

Hi! We use Jira SD default customer notifications "Approval required" e-mail notificaton. We have a requirement in one project that the e-mail notification should not be sent out by Jira with only ...

• jira-service-management
• jira-service-management-server
• server

HI Is there a way I can implement a reward system for my users similar to the community badges? I would like to reward users for closing high profile tickets, oldest issues, most issues in a week e...

• cloud
• confluence
• jira-service-management

Hello Genius, I am trying to move the IT service desk to the Jira Service Management and I faced an issue that on the old service desk system, we can use a URL with GET to pass the value of the para...

• jira-service-management
• jira-service-management-server
• server

Hi, I am using JIRA Service Management for my company's field service. After the field engineer fixed the issue on-site, the engineer needs to issue an inspection checked items list and capture the c...

• cloud
• jira-service-management

After 4.14.0 and 4.14.1 upgrade I am unable to update any issue from the queue. I can see the issues and open them but when I try to add a comment, worklog or edit them the screen just sits there doi...

• jira-service-management
• jira-service-management-server
• server

I am trying to assign MFA to certain users... I can see where I can enable MFA for myself but not for others. I am trying to avoid having to reach out to people individually to get them to do it them...

• cloud
• jira-service-management

Our team is using Jira Service Desk to keep track of customer support issues. We frequently receive multiple tickets of the same email. Every time someone responds to the email, a new issue is opened...

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• jira-service-desk
• jira-service-desk-cloud

I know this question has been asked a lot and I haven't found an answer that works for me yet. Maybe someone out there can assist? I have added the following DNS entries in my domain for DKIM and SP...

• cloud
• dkim
• email
• jira-service-management
• spf

My customer wants access to see and comment on the tickets that I upload to have the full picture of what's happening. I can't find a on/off option to activate this kind of permission. Any guess?

• cloud
• jira-service-management

I need to auto create a ticket incident/problem from a incident on Opsgenie. 

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• jira-service-management
• opsgenie

What would be the best way to use a mobile app for a Service Management request to relay an approved service request to a Jira Kanban board so that  a team to begin work on an issue?

• cloud
• jira-service-management
• kanban
• mobile

We have several support email addresses that are connected to Jira Service Management.  When customers email those addresses, a ticket is created.  The tickets have always listed the origin...

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• jira-service-management

Hi, I have a custom drop-down field that is initialized with a list. Now, I want to reinitialize the list but the moment I do it deletes the reference with the existing one  Is there a way to...

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• jira-service-management

Hello I need to be able to generate a report in Excel of the data that the user enters in the request form. I don't see any option that allows me to do that, I've only seen that I can generate ...

• jira-service-desk-cloud
• jira-service-management

I will ask you for advice on how to set up a service desk to automatically send notifications to users when adding activity to an issue, resolving an issue and other important notifications.   ...

• cloud
• jira-service-management