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Jira Service Management
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Hello, I would like to execute a .dll file from my agent view screen via button press. Is there a way to import a .dll function with ScriptRunner and where does the .dll file have to be, to ...
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Jira Service Management (formerly Jira Service Desk) will not be migrated by Jira Cloud Migration Assistant, so I try to use Jira Site Import to migrate from server to cloud. It repor...
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How do I upgarde Jira Servicedesk to a specific version using Zero Downtime approach. The method described here says it will pickup the latest available version but how do I do upgarde to a specific ...
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Is it possible to disable permission to edit specific fields (like request type and summary) after the request has appeared on the service support desk?
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Hello Community. Please share your experiences if you have worked with customer portal customization. I'm using the server version of Jira SD. I need to customize the customer portal to my style. Th...
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Hey all, i have a problem in connecting the correct SLA based on Customer and Service Example: Customer A have a Service "Mail Gold". The "Mail Gold" Service have a specific SLA. Customer B...
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When I create a ticket as an admin/agent, the customer does not receive a mail about the process, even when I address the comment in the ticket to the customer. I checked the settings several times b...
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Hi, I created an automation rule. When a JSD ticket is created, I want the agent to assign it to a colleague (Developer). After that, there should be created a linked JIRA ticket automatically.&n...
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Hello Please, is there a way to update the name and description of a custom field programmatically? Or better still, is there a webhook that is triggered when a custom field is updated? Thank you.
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Hi, I am getting this error while setting up default email account. the account is accessible. What is Application specific password here? regards Vijay
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I am new to Jira and we had some help implementing a new Jira Service Management (Cloud) project. After the implementation, I have removed the account that was licensed to create the project.&n...
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Yes, I am new to Jira and the Jira Service Management. I need to add a field to the Agent Create issue screen. In my Project I have: Projects/ProjectA/Project Settings Screens List o...
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Hi, Am I the only one struggling with the JSD workflows? I don't understand the diagrams and edits. Current situation: When a new ticket is incoming, it receives the status: Waiting for sup...
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I'm getting a CORS error in browser after calling a REST Api from a ReactJs/NextJs Application
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Does "User Profiles for Jira" allow you the option of adding a secondary "alias" email address for a customer that will be recognized when someone updates or creates a request via email using either ...
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This just started happening a couple hours ago. When I go to an issue, I briefly see the issue before I see the following take up the screen instead. I haven't found anything w/ that error code....
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Hi Everyone, I created a request portal using Jira Service Management. I then also added the customers, as that specific portal is for internal users only. When a request is submitted, it defaults t...
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Hello there, Can I create separate forms for customer groups? For example, a customer group can only see the Request type assigned to it, etc. Or what can I do so that customers can access and see...
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I need to parse the summary of issues created by an automated system in order to determine routing and SLAs. Is there a detailed page or doc that is good reference for working with regex and smart va...
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Hello, I would like to show a link to my customers based on an input in a dropdown-list, before they create the issue. Obviously an OnChange-Listener in JavaScript comes to mind and I've alr...
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Hello Please, how do I get a site url, with which I will be able to make api calls, and database entries specific to a particular site.
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We're migrating from Zendesk to Jira Service Management. In Zendesk there is a function that suspends requests sent by e-mail from senders who are not customers. It creates a request object but lea...
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Hi, I've been catching up on the JSM webinars and spotted the categories on the left hand side. My project doesn't have those and I can't find the settings to add them. Can anyone point me in ...
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How can I send an email every 24 hours to a client external to Jira, with a field called "Customer Email" and also that it depends on an "Attachment Field" and that it does not have an attachment?
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Let me start off by saying, I reached out to Atlas CRM and they told me to contact Atlassian support. Also, I am still currently running the Free version, as I am still testing to see if these produc...
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| June 18, 2025 4:57 PM PDT |