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Jira Service Management
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we created a desktop service desk rest api application. some uses do not have permission for some request types. Is there a way to determine in advance if the user has permission for a re...
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Hi, First of all, many thanks for your time to readh and help in this one. Existing Setup: Jira Service Desk project is configured with the following customer permission: Who can ...
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Hello, We recently just created a new project in JIRA Service Desk and when customers create issues, they are able to go back into the issue (customer gets email notification) and clic...
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There is a number of employees at our company who don't have a Jira-account but still need to have access to our helpdesk. So we tried to add them as customers, using their company e-mail adress like...
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hi, i am testing to add a new link in the field confluence link in a new issue . work well for me (owner of the project), but my agent dont see any page created in confluence. my agent can l...
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Looking to set the request type as the component when the issue transitions into resolve status. Would anyone have ideas or similar automation rule already setup
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I need to know how to edit and delete a category. Exclude as a whole to no longer be a selection opt
I need to know how to edit and delete a category. Exclude as a whole to no longer be a selection option.
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I assume it is not possible to start from issue-1 when you're project is ready for production?
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Hi, i try Power Custom Field plugin, i have created a simple field but i can't use it in request. Only standard field can be added to request. Thanks. Pol.
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Hello, I have a workflow. Open > WIP > Pending User > Done > Close I want to change the status from Done to Close after 3 days automatically.
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Hi all, in JIRA we are running 3 Service Desks. I needed to change the names. By two everything run OK. Third project I changed name and also customer portal name and description. It seems in projec...
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Hi, I am evaluating the plugin for a client. Is there a way to obtain the spend time of SLAs in an export or by an SQL query? Thanks in advance Rodrigo
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Is it possible to make a Problem issue type out of exciting Incident issue types in JSM? In another word, promoting multiple Incidents to a Problem? The only option I can see is making major incide...
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I need to implement more than 2 levels of approval in change requests depending on the nature of the change. Approver names will vary based on the change. How can this be setup in jira service manage...
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WE have JIRA software and a client Group. This group is not able to see JIRAs logged by our team as the default for a new JIRA logged by our team is visible only to our team. If we want the client ...
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Is there a way in JIRA Service Desk that will assign new issues that are created to a specific person based on hours worked, so if a employee should be getting tickets assign between the hours 8AM - ...
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We just recently upgraded our production from 4.11 to 4.14 for Jira Service Desk. A week later customers started reporting that when going to the customer portal, when they clicked on "My Reque...
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Hi Team, While I am migrating users from JIRA service desk portal customer to Atlassian account to enable SSO for customer, We are getting error as "we cannot migrate the user as there are i...
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I have created a new Service Desk and in my queue the assignee field is greyed out - meaning I cannot assign a user from the queue. If I click on the actual ticket I am able to assign no issues...
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I need jira it service management to send notification using the alias where it was sent and not the main email. Pleasae help
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What is the difference between this "Shere with" field when entering and viewing an issue? If I enter an organization in "Shere with" field, during entering an issue, organisation me...
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The JIRA Service Desk widget settings page provides a Widget button for opening the service request form. Its customisation options are extremely limited - only allowing you to choose a colour for th...
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Hi there, As per the attached image, how do I alter the text that reads - "Resolving an issue indicates that the developers are satisfied the issue is finished." ?? I know that you can chang...
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What should be showing on the Help Center page under the recent requests section. I was expecting the last x number of requests that I made. But I am only seeing one request and it isn't ...
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Hello All, We have customer's users not receiving email from our "Jira". Email are rejected by their system due to no answer from Jira mail server with following error in their log file: Jan ...
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| July 29, 2025 5:22 PM PDT | ||
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