Community resources
Community resources
Community resources
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- Questions
Jira Service Management
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If you are on the "My Requests" view of the customer portal and you enter a search string, which fields actually get searched? It seems like the Summary and Description fields get searched, but I'm n...
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Hi - I may be doing something wrong (obviously), but I seem to be getting pretty odd behaviour from my Cloud JSM instance. I have a knowledge base linked to my Service Desk, but until now we haven't...
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Hello All, I am securing Jira Service Desk with a self signed certificate utilizing apache reverse proxy. everything appears to be working as expected with the exception of a gadget.common.erro...
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Get recent activity of a single user on Jira issues using rest API call
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I am seeking a viable solution for our IT Service Desk solution. We are needing to have the ability to create tickets and then have the ability to close it as soon as it gets submitted. T...
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A month ago we set up Jira and Jira Service Management Free. Initially I connected G Suite and It brought over my users as Jira Users, which I did not want. I disconnected and deleted those users in ...
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I have a rather odd situation. We've a number of people who have been customers of the service desk. They have also been users at some point. Once their access is revoked as a user I can then n...
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Newb here. trying to set up so that each of our tickets within our JSM project will be assigned to an individual client. What field do we use for clients? Customers seems only to set up by send...
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Hi! For some reason I can only make dashboards that use components, projects,... whatever but I can't specify the time period these dashboards are about... (check attached files). How can I...
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We use components field for assign issues to certain assignees, but it's a multiple choice field, and I don't want clients choosing more than one component, so I've created one custom field single ch...
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I set up my domain according to the documentation and the validator said that everything is ok. But when I want to change the Notification Emailadddress, I get the error message "Domain claim failed ...
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How can We use JQL for calculation of ticket counts divided by some number for example AD users
4,936 views 2 0 Deleted user January 6, 2021 -
Hi everyone, Is it possible to have Gantt Vue (or planning) with Service Management Project? Or Support center with Software project? I would like to comunnicate with clients about Epic (extern peo...
653 views 3 0 Deleted user January 6, 2021 -
Hi, I want to add a custom email account for my project. This account is an Exchange Shared Mailbox account without any password. When I click on Microsoft icon for adding the account it is redirect...
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I want to add fields like description, priority when creating a request type .. but i didnot find a way in the documentation to do it. So what is the way of doing it.
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How to hide SLA Clock for user in JIRA SERVICE Management.
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Hello, I want to create an application link between ServiceDesk-Cloud and Confluence Server. I get this error message when creating the application link.
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I'd like to hear what others are doing to plan and track recurring maintenance activities. We have quarterly and monthly maintenance as well as more on-demand sort of patching activities. These are n...
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Hi same issue here. Why can it NOT be setup for ALL customers in an organization to default ON
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So far we've been using the Service desk only for IT-related requests. The HR department reached out to us to create a Service desk for them. The goal is to have 2 links independent one fro...
407 views 2 0 Deleted user January 5, 2021 -
When posting comments for "Respond to Customer" or "Respond to Support" workflow transitions and email is being sent, but it is received as if it were sent by a staff member that is on an extended le...
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...alue". I could add it ONLY if I gave it a preset epic link. This is true even though I added the epic type to the project. Can you tell me WHY I can't add an epic link to the visible part of t...
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Hello, I created "standard business project" . As I've done an issues, on the "board" I got name of issues and ID of issues. Is it possible to remove "ID" (ZSSZ-1,ZSSZ-2 on the screenshot). ...
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Is there a way to notify an admin of unassigned tickets in Jira Service Desk?
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Como editar os tipos de prioridades? Eexemplo: Alterar prioridade do Tipo BLOQUEIA para IMPEDIMENTO e adicionar uma nota explicativa no portal. Isso é possível? Atenciosamente.
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