Customers can't see ticket raised by service desk

[Alexandra Totoret]

i have created a ticket in the name of a customer.

and when he tries to open it, he is not able, it says incorrect request type.

how can i give them permisions to see the tickets created by our service community, but in the name  of the customer?

regards,

[Laura Snoeij · Accepted solution]

Hi Alexandra, 

Did you set the customer request type as well? Something which needs to be done manually when the case is created in JIRA and not from the portal. 

Without a valid request type the issues is not visible to the customers. 

Laura

[Alexandra Totoret]

Hi Laura, 

Thank you for the response, i have completed the field Organizations and now, the customer can see my incident.

thank you very much,