Jira Service Management

I have gotten no response to my ticket (PSSRV-10241) for Jira Service Desk.  Looking to speak with someone on my trouble.  Posted some updates in comments, but no replies yet.  Issue i...

• jira-service-management
• jira-service-management-server
• server

I want to use template on description area   I already search app. but It make me confused.  app seems only support Jira.   Can I use it on Jira service management with Jira temp...

• cloud
• jira-service-management

I setup JSM as default option. and I register new issue by email. that is,  I sent new issue with "support@~~~~" email address which is supported by JSM   After Inserting New field, It ...

• cloud
• jira-service-management

I want to remove or modify field explain as I want. but I can't find where I can modify. It seems system default Field  

• cloud
• jira-service-management

...t;>" protocol="HTTP/1.1" SSLEnabled="true" maxThreads="150" scheme="https" secure="true" keystoreFile="/data/jira_ITHD/conf/keystore" keystorePass="moijira1" clientAuth="false" sslProtocol="T...

• jira-service-management
• jira-service-management-server
• server

Hi, Im currently working on automating the following: I have 1 Issue type that I created called RICEFW. Beneath this RICEFW I'm attaching several User Stories to complete the RICEFW. What I want ...

• atl-orange
• automation
• jira-service-desk-cloud
• jira-service-management

  Customer feedback/ satisfaction survey has been enabled for a company managed project. Resolved notification is also enabled. But survey is not received for any of the resolved tickets. Pleas...

• cloud
• jira-service-management

Hello, in a Service Desk (cloud) project How could an agent sets the reporter (or adds a request participant) with a new/unknown customer for the system filling the field with his email? Sometime ...

• cloud
• jira-service-management

Good day Community  I need some information if anyone knows if Atlassian provides customized packages for JSM? We are currently a very small company and are using the free cloud JSM tool howev...

• cloud
• jira-service-management

Need confirmation if JIRA SSO supports SAML2.0

• cloud
• jira-service-management

Hello. Have an issue with a link that I can't figure out how to remove or edit.   When logged in as an agent, I click "Raise a request", it brings me to a page where there is a heading "Learn ...

• cloud
• jira-service-management

me gustaría hacer un libro de proyectos donde destaque todos los proyectos más importantes explicados paso a paso para de ese libro poder entregárselo a un grupo oa un equipo que pueda desarrollarlo ...

• cloud
• jira-service-management

We have Jira Service Management on Data Center and Opsgenie. I've figured out how to create an incident in Opsgenie and get the Incident ID back from Opsgenie using ScriptRunner and the Opsgenie REST...

• data-center
• jira-service-management
• jira-service-management-server
• opsgenie

Hi, i was trying to add customers to the organization which i have added in jira service project, but it is not letting me add more that 4 customer in one organization. Is there any way to add more ...

• cloud
• jira-service-management

Hi, We use Jira Server (v 8.10.0) along with Jira Service Management (which we have been using for months now, working great). Yesterday I noticed I had a pending update for APM (v. 4.3.4). I ran t...

• jira-service-management
• jira-service-management-server
• server
• universal-plugin-manager

Hello, I've noticed that the round robin ticket assignment isn't actually working correctly. I've seen the same agent get assigned to three consecutive tickets in the queue.  I am using group ...

• cloud
• jira-service-management

Hi,    Basically we have a board that takes care of all customer issues. What I want is to be able to categorize them based on feature or problem. Just to understand where we need to focu...

• jira-service-desk-cloud
• jira-service-management

Hi, i was setting up my first Jira Service Management Project and we're using Jira Service Management Cloud and Jira Server. Is it possible to create a task in Jira from the request out of the Serv...

• cloud
• jira-service-management

We are planning to decommission JIRA Service Management (JSM) because it is no longer meeting our requirements. Is there any way to implement same functionalities provided by JSM ? Can we do that in...

• jira-service-management
• jira-service-management-server
• server

In previous versions of the Mindville Insight product, there was a plugin to display object attributes on confluence pages.  Are there plans to make this available in in Confluence cloud to link...

• cloud
• jira-service-management

Is it possible to allow customers to attach a file when using the Service Desk Widget? Right now I only see the option for the customer to enter text about an issue? 

• cloud
• gadget
• jira-service-management

We use internal comments to communicate within the service desk team (roles - administrator and service desk team). These internal comments are also received by the developer. How do I configure...

• cloud
• jira-service-management

Dear all, I have an issue with Jira users; sometimes, I don't know why the user is inactive even though this person was logged in 3 hours ago. Has anyone been in the same situation?

• jira-service-desk-server
• jira-service-management
• jira-service-management-server

Hi, I am looking at subscribing for Jira Service Management Standard Plan for 25 Agents. All agents and users are based in Ireland. I notice that "Currently, only products with Enterprise plans ca...

• jira-service-desk-cloud
• jira-service-management

Greetings, I´m trying to configure a SMTP server on Jira and this doesn´t work.   The problem is this one:  AuthenticationFailedException: 535-5.7.8 Username and Password not accepted....

• jira-service-management
• jira-service-management-server
• server