Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
-
Hello, I have a question about Tempo in combination with a SLA. We want to use different SLA's for every (big) customer we have. Some customers want to have 40 hours SLA time in a year, some wa...
-
Hi there, Could you please advise, why the option for choosing destination project disappeared when trying to move a ticket to another project? Thanks in advance
-
I'm wanting clarification on the trigger "SLA threshold breached" I have 250 tickets that have breached their SLA, however on enabling this trigger to run my automation, it did not run against ...
-
Hi, How can I edit my mail assignee notifications from Jira? Thanks
-
I have created a Group [Team Assistant Group] and added users to that group. I have then created a Project Role [Team Assistants] and added the group as a default member for that project role. The p...
-
Hi Atlassian Community So we have set up Jira software, JSM and confluence for our ICT team and I can't speak highly enough of it. It has been amazing. the next step is Assets... We have been using...
-
Hi, I am trying to create a Automations in Insights to email or create a ticket whenever a Attribute is a certain value. I cant seem to get it to trigger unless I set it as somethin...
-
Hi, we've using JSM for quite sometime and noticed that some tickets were getting auto-transitioned by the admin from "Waiting for Support to "Waiting for Customer" which was never done by the said s...
-
What is the best practice to use in SLA, Priority or Urgency? if Priority, how can i remove the other drop down menu below as we only need High, Medium, Normal & Low selection?
-
I want to periodically update Insight objects from a CSV and the only option is to remove and recreate the objects that have changed as "missing objects". Is there any way to update only the at...
-
I would like to send management several reports weekly/monthly Is there a way to created automate a process that runs a report and sends the result to a list of email addresses? Thanks-0
-
Hello, We have CSAT turned on, but we were wondering if we could customize it to only show 2 options, good and bad. Is this possible? Thank you, Andrea Aznar
-
In JIRA Service Desk - whenever I create a new ticket, a duplicate is also created and both are with fixed Summary Please suggest, what might be creating issue
-
Hi Jira world! My team and I are using both Jira Service Management for internal company requests (ex: Can you create a report?) and Jira Software for internal projects. Is there an...
-
Hi, I have installed this plugin and the configuration for Servicenow and Jira and are correct. I do a test connection and result is ok, then save the configuration but when I want to do a field mapp...
-
I need to create groups with the clients of each of the active projects, to send emails to all clients of a given project.
-
I've found a defect in JSM where I cannot add a customer with a completely valid email address - Jira baulks at <name>@<domain>.org.uk Having just gone through the process of adding all ...
-
Hi, I have a service request that was opened through email and I would like to create a task from that service request on a JIRA software project but I would like to leave the service request open t...
-
interesting. thanks.
-
Hey guys, here is a beta of the new integrated PowerShell module JSM.Insight. https://github.com/DamagedDingo/JSM.Insight/ Created using these docs (not released to the public yet so subjec...
-
Hi We are looking at getting a report that shows how long a ticket has been opened or it took to resolve irrespective of the status?
-
HI, I don´t want export default fields. Create a filter for export report .csv with the currents fields but when check few fields, Jira always include in the export these fields: - Issue ID ...
-
Hi all! I have an issue with the validity of invitation links. I have sent out 100 invitations to new customers, sending them in batches of 20 each from the dedicated section of the project. Peopl...
-
Hi, So we have a sprint running for 3 weeks say 01-Jun to 21-Jun What I want is Sprint automatically gets closed on 21-Jun. Is it possible to do so via automation?
-
Hi there, we are going to start using Jira Portal. You can see from below screenshot, different keywords search show differently in SEND A REQUEST ABOUT my question is: 1. What determines the SEN...
Related collections
Atlassian Community Events
| Subject | Author | Posted |
|---|---|---|
| February 17, 2025 1:01 AM PST | ||
| February 12, 2025 11:38 AM PST | ||
| February 11, 2025 3:50 PM PST | ||
| February 10, 2025 9:06 AM PST | ||
| February 10, 2025 5:31 AM PST |