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Jira Service Management
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Hi there, we are going to start using Jira Portal. You can see from below screenshot, different keywords search show differently in SEND A REQUEST ABOUT my question is: 1. What determines the SEN...
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We have added few hundreds of customers and all have received Jira welcome email. Then we have discovered that only one user is not receiving email notification when opening the ticket / add comments...
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Hi, I'm wondering if is it possible for other users in the custom field to interact the ticket from the portal? Ex. Reporter = User 1 Request Participant = User 2 Custom Field(user...
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Hello. When creating an account, follow the link https://www.atlassian.com/ru/try/cloud/signup?bundle=jira-service-desk&edition=free an error occurs, it is impossible to register an accoun...
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Unable to create screen customization for specific Portal under Jira Service Desk. Activity Performed : 1) SCreen Scheme Update / Customisation done 2) Issue Type selecti...
483 views 5 0 Deleted user May 23, 2021 -
* Are you able to set a Service desk without paying for a 365 user/mailbox? Cant seem to find a way to add a reply email address.
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HI, I have a object call Contract and it has a property call Customer. The customer has the name property completed. what I want is to name the Contract Object Like this {{Customer.Name}} Contract. ...
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In a Service Desk project with multiple clients, how can I make a downtime or any other announcement to multiple clients via email
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I have a bunch of Jira experience under my belt, which is helpful since I'm setting up a new Jira Service Management ITSM project. I understand what Components are but now I'm not sure whether to use...
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...omment_author": "null", "assignee_email_address": "null", "delayIfDoesNotExists": "true", "alias": "null", "assignee_display_name": "null", "key": "null", "-versions": [], "reporter_display_name": "null", "s...
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We are using the tool for customers to be able to create tickets through Jira Service desk. However, we have the internet locked down to certain cites. The web page displays to be able to create a ti...
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Our customers currently use Components, but we’re updating the request forms and starting to use JSM and Ops Genie. Should our customers be selecting Affected services, or Components?
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We are trying to tag or mention multiple users in a auto comment through automation rule. Step1: we created a custom user picker field Step2: copying the Userid's to user picker field...
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In a Service Desk project with multiple clients, how can I make a downtime or any other announcement to multiple clients.
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I am working on a Human Resources Onboarding automation for Jira Service Management. As HR fills out the onboarding form and places the ticket, the automation creates subtasks based on the new employ...
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Hello, I'm trying to get PingFederate authentication working with Jira. I found the following documentation: https://docs.pingidentity.com/bundle/integrations/page/gdb1563994994284.ht...
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Im based in Botswana and want to certify Jira Administrator is the exam only done at testing center?
Im based in Botswana and want to certify Jira Administrator is the exam only done at testing center?
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Does anybody know, if there is a possibility within "Insight Confluence Macro" to also show connectedTickets as a column/attribute instead of clicking on the graph button to display? Thx a l...
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We need to migrate custom fields of type Asset from Insight to custom fields of type Insight objets in our instance (Jira Cloud), can you tell us the best way to do it? We can't lose the value of th...
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Hello folks, My company is considering to use the plugin Insight as CRM. We currently run our quotation management process in Jira Software successfully. The old CRM system is a swamp in Microsoft ...
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Ever since I implemented security levels on some of my request types, the automation rule that flips tickets back to Work in Progress from Waiting For Customer when the customer comments has ...
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Hi Not a regular user of Jira Admin so.... We are seeing incidents being raised by the Yammer and are arriving in the Service Desk Queue via email. How can we stop this? Cannot find where the int...
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Hi Angélica, The help center name and front page title can be translated in another language, but the Announcement subject and announcement message are greyed out when selecting another language. I...
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Hello I would like to know about the integrations in OpsGenie. We have an OpsGenie into Jira Service Management, and we want to integrate a phono call service with OpsGenie; however, we see...
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I have already created an running incoming mail to send the client a generic message that the ticket is being create. Now what I want to know is, if the client is sending me an email requestin...
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