Jira Service Management

is it possible to run a report requesting time to "done" and time to "respond" without setting a SLA in the project? Thank you in advance

• cloud
• jira-service-management

Hi there,   Could you please advise how many time it will be needed for update of all SLAs, if I remove the field "priority" from my project and add fields "severity"/"urgency" with ne setting...

• cloud
• jira-service-management

How to get header response with scriptrunner groovy after executing REST API POST request with scriptrunner?   I have a usecase; if an issue transitioned to closed status, Jira will send rest ...

• api
• groovy
• jira-service-management
• jira-service-management-server
• json
• +3 more tags...

I need to create new ticket on Automation rules, but when I get the custom field from Json file formatted as: "Department": [ {"id" : "11", "division_id": "1", "department_name": "Talent"}, {"id" ...

• automation
• custom-field
• jira-service-desk-server
• jira-service-management
• jira-service-management-server

Hi everyone, I have very strange issue: the list in "Compoment" is different depending on the customer. For example let's say there are one customer xxx@gmail.com which is showing a list of select...

• cloud
• jira-service-management

Hello, I would like to ask, in addition to the two methods of payment for a particular plan, whether there is a way to pay by bank transfer to the account specified by you and whether an invoice for...

• billing
• cloud
• jira-service-management

HI,    CAn anyone help me to change filter in insight   Connected Jira issues Filter: Unresolved

• cloud
• insight
• jira-service-management

Hello, i'm pretty new to ITIL and Jira Service Management, tried to follow this article about setting up approvers Designate your approvers | Jira Service Management Cloud | Atlassian Support, h...

• cloud
• jira-service-management

Hi,   I need some groovy script to help my jira send a sms notification when user created or updated or closed ticket in jira. I using scriptrunner. Is there anyone can help me? Thanks.

• jira-service-management
• jira-service-management-server
• notification
• scriptrunner
• server
• +1 more tag...

Hi there  I was trying to set the permissions for my organization's service project for the portal. The user are able to raise improvement request through the portal and are able to we their re...

• cloud
• jira-service-management

  Hi channel, I have a strange case... This issue was create with a type of request with no SLA, then I change the type of request to a request type that the SLA is 4 hours. When I change, th...

• cloud
• jira-service-management

Hi there I was wondering is there any way to create permissions for people in the company to only view and comment on the requests from jira service portal and queue? I don't want them able to chang...

• cloud
• jira-service-management

Is there any way to change my subdomain and add a custom one?

• cloud
• jira-service-management

When I "Copy Link to Issue" next to the Issue number, can it just copy the issue number itself without including the "https://..."?   I often paste these issue numbers in e-mails and notes ...

• cloud
• jira-service-management

Hi, since there is no option to raise a bug for free plans, I want to post it here. This endpoint  GET /rest/servicedeskapi/requesttype which is  Get all request types experimental is...

• cloud
• jira-service-management

Hello We are very novice users of JIRA-SM, cloud based, and we currently receive about 99% of help requests via email. Is it possible to have JIRA automatically assign a ticket based on a keyword in...

• cloud
• jira-service-management

I'm doing the same config but it seems it's not working. Could anyone help me out, please?

...}}", "status": "identified", "metadata": {}, "deliver_notifications": true, "body": "{{issue.description}}", "components": { "COMPONENTID_1": "d...

• jira-service-management
• jira-service-management-server
• server

I have an object type with two references defined like this: The color and shape objects are simply: Using the following as input: ashape,acolor,anobject,number Square,Blue,Widget SB,1 C...

• cloud
• insight
• jira-service-management

As a small consulting company and MSP, I am looking to connect Customer Organizations to their managed assets, including vendors and applications. How can I do this in Jira SM Cloud?

• cloud
• jira-service-management

Hi, I am curious if I can have...essentially two versions of the Service Management URL? I have two different customer bases, of which I would like two different Knowledge Bases (Self Help) for eac...

• cloud
• jira-service-management

Hi Folks, Following is my script listener to update a custom field called "Application" which is a multi-select field. On issue create event, if the issue summary contains the word JIRA, a...

• jira-service-management
• jira-service-management-server
• script-listener
• scriptrunner
• server

Hi, I know that it is possible to hide information like in screenshot 1. However, I would like to hide the elements marked in screenshot 2 for a specific project. Does anyone know how to do it? Scre...

• jira
• jira-server
• jira-service-desk-server
• jira-service-management-server
• jira-software
• +1 more tag...

  Hi! anyone try this ? How to Import objects from Insight Datacenter (with attachments) into Insight in Jira Service Management.? Regards

• cloud
• jira-service-management

Hi, Our production Jira Service Management server lost its configuration by itself. When we tried to login to Jira it gives us window shown in attachment. What could cause this error? We manage...

• jira-service-management
• jira-service-management-server
• server