No ticket is created when I add MS email account in email requests

[Glenn]

Hi Atlassian,

I was wondering there is no equivalent ticket created on the added Microsoft email account in email requests. However I received mails in the provided email address.

Also the Status is "No problems found with email settings configuration. Successfully connected to the specified email server." 

[Jack Brickey]

Have you tested the connection? Start with this article and see if it helps - check-your-connection-to-troubleshoot-email-channel-issues 

also log into your email account and see if the emails are actually in the inbox. 

[Glenn]

I already saw the issue when I email the Admin account it is the one who created the ticket not the email address that I added on the email requests. How to fix it? it is a newly created system.