Jira Service Management

User email responses to Jira ticket emails are not received by Jira or appended to the ticket. Have tried whitelisting my email domain in Settings->System->Incoming Email->Advance Conf...

• cloud
• jira-service-management

Hi, One of the user on our JSM instance when tries to create a linked issue from within the ticket observes that whatever the issue type he selects the issue type resets to service request only. Fo...

• cloud
• jira-service-management

I have a service management project and I am trying to add an external. I go on to the 'Add customers' section / enter the email address and it says the user has been added in fact the user was on he...

• jira-service-desk-server
• jira-service-management
• jira-service-management-server

Hello, i have a main project and i want to duplicate it to do some tests. When I creat e new project then select Create with Shared Configuration there is an error message in bottom left corner&...

• cloud
• jira-service-management

Is there a way to set your landing page to the 'current' page you have showing? The way you can in CHROME? thanks!!

• cloud
• jira-service-management

Hello Community, Jira Service Desk I get code to embed in my own panel. However, I want to customize the panel in terms of language (Turkish). What can I do about it?

• cloud
• jira-service-management

Hi, the title basically says it all but it would be extremely beneficial for myself and my team if the ability to move requests to different projects as needed could be developed for Jira Mobile (I u...

• cloud
• jira-mobile-apps
• jira-service-management
• jira-software
• jira-software-cloud

Hey all,   We just launched Jira Service desk and Confluence.  We wanted to be able to have "public" KB articles that our customers can search for in the customer portal but also have "pr...

• confluence
• jira-service-desk-server
• jira-service-management
• jira-service-management-server
• permission

We have recently switched to the Jira Mgmt Cloud and I'm having trouble configuring a few things... Issue #1:  We've figured out how to allow replies from the client to show as a comment on the...

• cloud
• jira-service-desk
• jira-service-management

Good day! We currently plan a migration from Jitbit to JSM. Previously we had the following configuration for mail at Jitbit: As you can see support@wallarm.com is a Gsuite mail group, not a si...

• cloud
• email
• jira-service-management

Jak sprawdzić czy osoba posiada utworzony profil w centrum pomocy?

• cloud
• jira-service-management

Hi everyone, First and foremost I'd like to say I already checked this two threads on the matter but I couldn't solve the problem with any of them. One of the threads says I should refer to this doc...

• jira-service-desk-cloud
• jira-service-management

Hi Community!, I'm creating a request form for the incident issue type in ITSM and would like to add a custom field with closed but large list of single choice options. System allows me to input it ...

• cloud
• jira-service-management

Is there a function for my attached emails (which are in my projects) to open in outlook? Right now I can only open the email but it does not give me the option to open it in my outlook as well. Is t...

• cloud
• jira-service-management

Dear all, I embedded the Service Desk Widget into a website and it seems to be working (at least it's appearing) and I can fill out the form. Even if I attach an attachment, it takes a while (it see...

• cloud
• jira-service-management

Hi there I was wondering is there any way to add  voting field on the agent view in jira service project? 

• cloud
• jira-service-management

Hi,   I have configured SLA for my IT Service Desk Project. I have made trigger that it start countdown when agent start working on ticket. But I see SLA get attached with only manually create...

• cloud
• jira-service-management

Is there a way to only display transitions statuses for certain forms?   For example, I have 1 form - support workflow.  I would like to display the status Closed or Cancelled to the ...

• jira-service-desk
• jira-service-desk-cloud
• jira-service-management

Hello, I am wondering if it's possible to build a Board with Jira Roadmaps functionality but use it to display and manage Jira Service Management Project Issues. We have a business case where a cer...

• advanced-roadmaps
• cloud
• jira-service-management
• jira-software-cloud

Is there any way to write an IQL query and then have the output include data from the object type being queried as well as one (or more) of the attributes of related objects? I know I can query base...

• insight
• jira-service-desk
• jira-software
• jira-software-server

Good morning everyone I have the following question: How can I get the total average of a series of SLA's, I have a total of 16 SLA's and I want to know the average of all of them. I hope you can h...

• cloud
• jira-service-management

Hello how are you? Can you help me? I have an IT service management project. In this project I have set up the requests service via e-mail. Until recently, the variable "Request participants" registe...

• cloud
• jira-service-desk
• jira-software
• jira-software-cloud

I connected slack to our Jira Cloud instance, and I am able to use the /jira create command successfully. Within the next dialog box, I can choose the Project, write up a Summary, and Description. BU...

• cloud
• jira-service-management
• slack

I am looking to determine how to show the "Effected Services" information in a Jira Dashboard, specifically in the  in a Filters gadget.  I am able to see the information on the individual ...

• cloud
• jira-service-management

When I click on 'Connect to Slack' with the Confluence App,  I receive the following error in a dialog: {"error":{"message":"Invalid or missing CSRF token","code":"INVALID_CSRF"}} I am current...

• jira-service-desk-cloud
• jira-service-management