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Community resources
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Jira Service Management
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We were looking at the audit logs for Jira Service Management and noticed several messages with user Anonymous that said, "Attempted automatic update of app Jira Cloud for Slack." We don't recall tr...
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Hello! We are testing out Jira Service Management Premium / Insight with the specific goal to manage software licenses. What I would like to do is create a rule that, based on the e...
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Unable to login from desktop but can login via phone. growthlogic.atlassian.netWe couldn’t log you in You may run into this issue when you use specific browsers or add-ons that hide the referer h...
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Estado de licencia La asistencia y las actualizaciones de JIRA para esta instancia finalizaron el 19/feb/21. Las actualizaciones de JIRA creadas después del 19/feb/21 no son válidas p...
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When you open a ticket with Atlassian, one of the fields they provide on the form is "Impact" which contains a drop down with items which have a name and a description. i.e. Level 1 - Production app...
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Hello, In my Customer Portal, I have listed Priority as a required field in the form. (See attached: Form Priority). The priority level does not match up to issue created in JSM. For ex...
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I am running the below JQL but for some reason there are 10 issues that are not pulled. I have checked the issues and they all fall in the criteria of the JQL. The only trend that I see in them is th...
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Hi Folks, I'm seeing an odd behavior using the Jira Service Management (JSM) "Sign up" option. We have created a project and configured the portal. On the JSM Configuration...
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I am able to create a CSAT report for the team, but how do I create a CSAT report for individual service desk agents? Thanks for any help provided!! Sunny
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Is it possible to apply SLA to specific ticket types rather than globally to all issues in Jira Service Management Cloud?
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Services seem really useful, especially for change management and outages. Unless I'm completely missing it, I can't see a way of visualizing a full dependency tree. If I click on my top tier depen...
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We use components for the different systems we use however i need another drop down or separate selection for the users to select on the service desk to differentiate between workstreams. Is this pos...
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Hola Estoy intentado ver la manera de poder bloquear un ticket que no se pueda realizar ningún cambio ( sobre todo comentarios), cuando este en el estado "Cerrado". Se que los permisos son ...
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It would be useful to know where the customer sent the request from because I have set up the portal groups by identifying the various modules of the platform, eg. "Backoffice" "App Guest", "App Admi...
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Hi Atlassian community, As with most people, our fields and screens are configured based on the Request Type. We wish to be able to change [System] Service Request to [System] Incident. The tr...
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Our agents are unable to select an approver for service request that require an approval. They see a message that only agents can add approvers, which they are, but do not have have the ability...
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I am using Data center In this i want rename system filed as below
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Good evening, We're facing a problem, hope you could help. Sometimes, while creating an issue and trying to change Service Desk Request Type an image appears instead of types: When we try to c...
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Hello! I'm in the process of setting up SLA's in our cloud based Jira SM. We've got some clients with differing SLA's from the norm. In my tests with a calendar I named "testorg" above pictur...
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What is the file size limit that can be sent within Jira? do I need to send a file larger than 1 GB would Jira accept?
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Hello Team...I have two projects and one is a group project and the other is company project. Group projects can only use 60 fields per project, so we decided to use a company project to combine some...
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In JSM, can the same organization and members be synchronized to all service projects?
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Hello, why cant I sort by custom field "CODIGO DE PRODUCTO" in the queues? thanks
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Tickets: How to have a transverse field to identify a customer in all the projects, even internal pr
We want to filter users or questions from multiple dimensions。 Tickets: How to have a transverse field to identify a customer in all the projects, even internal projects (Organization, Company, Othe...
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When disabling this red circle below, it will include the other field to prevent change. How can i prevent our agent to edit the field urgency only.
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Atlassian Community Events
| Subject | Author | Posted |
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| February 17, 2025 1:01 AM PST | ||
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