Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
-
Greetings, I was following the guide Hello World from Atlassian developer and when I was trying to release the plugin on my Jira Server I get the following error: [INFO] BUILD FAILURE [I...
-
Hello As we have discovered, in the Jira Cloud variant the custom fields can hardly be used for assets. The integration is quite poor. Has anyone already found a workaround? Although we have creat...
-
Hello Community Insight Automation Framework is no longer available in the Jira Cloud. I am aware that there is also Jira Project Automation but no triggers can be selected for Insight! How can tri...
-
Hello Community In Jira Cloud, I cannot find the function for QR codes in Insight. I am also posting the official instructions, which unfortunately do not work. The fields described in it are only a...
-
Hello Currently, a regular scan can be performed via Insight Discovery. However, only FileCopy and FTP are available as export variants. How can I perform a regular scan + import for Jira Cloud with...
-
Dear community, We use several automation rules in our internal service desk project which are quite important. Most of them come from Atlassian provided templates. The 'automation for jira' ...
-
I have 2 email related to a JSM project. one is the default @atlassian.net and the other is a custom one, with the company's domain. in the portal. it is possible to filter according to request...
-
I am looking at Jira Service Management Cloud for my environment and I just discovered that there is a long known issue in Jira searching for terms with hyphens in them. This is a huge issue for me b...
-
We have more than just one "Done" status on our Workflow, so we need to configure the CSAT to be sent just once at the end of the process when the Issue has a Resolution and not before. Is any way t...
1,101 views 3 1 Deleted user April 23, 2021 -
Hi Team, Is there a way to add a link to site in a Customer Portal, I don't want to use that as a request type. Simply a link that should be visible at the bottom with a Link description for...
-
I know that the only interaction that a customer and an agent have after a ticket is created is through the portal in the comments section. But I want to know if there is an add on that allows the cu...
-
When I create a ticket and required fields are not completed, they are automatically marked indicating that they need to be completed, but it does not do so for all mandatory fields. How can I fix t...
-
I have a custom field, date type that is required. So every time is filled wrong this is the message the customer can read "Your request could not be created. Please check the fields have been correc...
-
Hello, I work in a company that has different products that are robust, so we need to train users through different meetings, not so much because it is difficult to use but because it has many very ...
1,301 views 5 1 Deleted user April 23, 2021 -
2 scenario's: 1. mentioning the reporter does not send a notification - person which needs to be mentioned is the reporter - has site acces - is not part of JSM project - no permissions - ...
-
Dear Community, we introduced Service Management to our company and enabled users to open requests via mail, even without registration. Is there any solution for replying the customers via the conn...
-
Hi, So I need to fetch the n-th object in an Insight multi-select custom field. The below query works and gives me the correct object Key = {{issue.customfield_13099.get(0)}} However I need t...
-
Hello All, This is related to configured Organization setup for my JSD project. We set-up this organization for cross visibility of raised tickets but issue is that all members of this organization ...
-
Buenas, estamos registrando un problema. Tenemos varias solicitud con estado parado, pero sin embargo salen con un tick de listo. ¿como podemos quitar ese ...
-
In the more complex requests we receive, it might be useful to refer back to an attachment added in a previous comment, either by us or the customer himself. We as agents have the option to wo...
-
Dear all, I would like to get some clarification on Service management for users. We have customers C1 who create request through customer portal. From the request field we have a custom field nam...
-
Is it possible to mask important details from the header? I would like to mask out, for instance IP addresses and other important matters from the header. How could I do that?
-
How do i change the design of the customer portal apart from what is available on project settings? I've seen some very cool designs and i'm wondering how were they done? Extensions? How do i get the...
-
I'm posting this issue again because I'm desperate to get it solved!! We have adjusted every possible setting to get our JIRA working the way it did previously and we are desperate to get it working...
-
We have a custom field setup for a customer group code. Multiple customers can have this code, so the help desk person fills it out when they take a call and open a ticket. This is simple numbe...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 24 | |
| 9 | |
| 8 | |
| 7 | |
| 5 | |
| 3 |
| Subject | Author | Posted |
|---|---|---|
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT | ||
| June 18, 2025 4:57 PM PDT | ||
| May 29, 2025 11:41 AM PDT |