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Jira Service Management
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I am trying to figure out the best way to handle customer request both through email and the portal. I have restricted access to only my domain , but I want users to not have to log into the po...
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Currently, when a customer emails a request to the Service Desk email account, it is created and Issue Type of "Service Request",.. how do I change this so the Issue Type is created as "Incident"?
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I can't find any obvious way to do this. I'd rather remove an announcement once it's no longer valid than post a second one explaining that the problem (or whatever) is resolved. I can't find a way t...
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How to integrate JSD with Service Now, so that whatever comments we add on JSD gets added in the interaction in Service Now
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In a cloud premium instance and using insight custom field (type: insight objects) we only get the first objects in the field. Any search we do for other objects do not appear and we get the error "T...
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Now we are using Jira Service Management on Cloud for free 3 agents and we try to edit font style/size in CSS file but it's not effective. Pls, for your suggestion
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I understand that activity/comment collapsing is able to be disabled in JSM Server by setting jira.comment.collapsing.minimum.hidden=0 however i'm wanting to do this in Cloud - is there a way? I...
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I manage a team of subject matter experts that take questions by tickets. I want to calculate how many tickets they close per hour in a Jira report. I will use this for their performance ...
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I need to change the 'Reporter' field under 'Details' tab and according to Jira I'm not able to even though I have Admin Access, can you guide me on how to do it? Thanks!
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I have my project set to allow approve and deny buttons via email without the need to sign in, but all I continue to see in my testing are long URL strings for approve and deny
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I need to know if there is an add-on that allows me to set a transition screen in the customer portal so the customer can input or edit info in the ticket. The platform is Cloud.
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Problem: Is it possible to change the color of a part of a text description to red ? I want to customer to know not to share PHI and hence want that part of the description in the field to be in red....
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Good morning, We kindly ask for your support, because we are having some issues trying to add to our applications the Insight Discovery. We are following the process suggested by you but we are not ...
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Hi, we have the same Problem that Approver will get a Notification Mail about a new Ticket they need to approve but don't have access to that Ticket as long they are not directly assigned to it.
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I am using "/rest/api/2/issue" to create issue that is successfully getting created but i am unable to set the request type to a valid value, so that the ticket can be shared by the team with the Cus...
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Hi , I have created user groups and assigned few users to user group. But I am unable to assign a ticket to user group. My intention is to have groups like L1 ,L2 and L3 groups. If ...
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Bonjour, Je partage des tableaux avec des clients. Je voudrais savoir si je dois créer un espace de travail par tableau concernant chaque typologie de clients ou pas ? Je ne veux pas que mes client...
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Hello, We are trying to convert the legacy automation rules to the new automation rules but we run into some problems. With legacy automation we used the id tag in the html of the discripti...
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I've recently created a Sandbox on a premium JSM environment. Afterwards I did a "copy production data" action and all the information was copied over nicely. However I'm a bit confused about...
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Hi Team I’m using the Jira Cloud Slack integration which is connected to idzcorporate.atlassian.net. The issue I found is when I open a within Slack by clicking on More actions + Create issu...
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Hello. How to add additional variables in this menu?
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Hello I need to export SLA Metrics, Goals, Conditions & Calendars from all Service Desk Projects. How can I do that? I did't find that data in Database. Then I tried ServiceDes...
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Unable to start JIRA. java.lang.NoClassDefFoundError: com/atlassian/jira/health/checks/database/MySq
When we are restarting the Atlassian JIRA We are unable to get the JIRA Service Desk to be started due to the below exception. Unable to start JIRA. java.lang.NoClassDefFoundError: com/atlassian/ji...
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Hi, I want to deactivate comments on closed issues. I know that I need to add a property to the status and I've tried a couple of different properties but they aren't working. These are the p...
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Hi All, Started a new Jira Service Management project. Experimented with some workflows, but they broke my board. Now it just pops us and says my project is not configured for this, but when I clic...
812 views 5 0 Deleted user May 31, 2021
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