Jira Service Management

Hi, We already are users of Jira at work in Melbourne and are now looking at introducing the Jira Service Management tool. Just wondering what sort of help/consultancy/demo is available from Atlassi...

• jira-service-management

We are currently trying to use Organizations to group our customers, so that teams in each organization can see all shared issues. My question is more about managing organizations and new customer...

• jira-service-desk-cloud
• jira-service-management

I am looking for a way to have groups inside my portal groups instead of having just a bunch of portal groups.

• cloud
• jira-service-management

We recently went live with JIRA Service Desk application for our internal requirement in our company and when users used 'Forgot your Password?" link on the login page then a default template email w...

• jira-service-management
• jira-service-management-server
• server

Solicito ajuda pois não consigo ocultar chamados da fila de solicitações após clicar em "fechar solicitação".  

• cloud
• jira-service-management

It is saying we are not licensed... But I checked our license list and JSM (formerly) JSD is up to date through 4.05.2023.  What am I missing?   ***Resolved*** Even the Jira Service Desk...

• jira-service-management
• jira-service-management-server
• server

How can I move a single project from Jira Software 7.13.16 server to a new instance of JIRA Service Desk 4.13.1 server

• jira-service-management
• jira-service-management-server
• server

Hello I've imported our tickets into Service Management by CSV. All items came in successfully, but the status field did not seem to apply correctly. All of my closed and resolved items imported as ...

• cloud
• jira-service-management

Hi Do you have a JQuery which would allow me to see the list of tickets updated by a member or multiple members of my team within a timeframe. e.g. Display all tickets updated by John or Where John ...

• cloud
• jira-service-management

Bonjour a tous, j'ai un soucis d'administrateur.   nous avons depuis longtemps un ADMINISTRATEUR d'organisation qui s'appelle XXXY XXXY a quitter la société et j'arrive&nb...

• cloud
• jira-service-management

Hi all, The Survey Satisfaction survey stop sending emails after we have closed our tickets.  Nothing had been changed in our workflow. Had somebody the same problem and a solution for it?

• cloud
• jira-service-management

Hello everyone, is everything okay? I have a problem and I would like to know if anyone can help me. I have 1 portal on my Jira SD with 3 associated groups. For each group, I have a differentiated ...

• jira-service-desk
• jira-service-management
• jira-service-management-server
• server

Hi, we're trying to connect Jira to GSuite, Jira gives this error message 'Unable to connect to G Suite Make sure you're connecting with a G Suite admin account and that G Suite Administrative API...

• cloud
• jira-service-management

When looking at an issue in the customer portal, is it possible for customers to see a direct link to a knowledge base article? Right now, customers can only see an issue's description, summary, stat...

• cloud
• customer-portal
• jira-service-management
• knowledge-base

Hello,   Please help top create a project, it says I have no permissions, though I am the account owner.   Regards

• cloud
• jira-service-management

Recently installed the Outlook Meetings plugin for Jira. However, when I try to login to Office 365 within the issue I am getting the following error message:  I used my admin Office 365 cr...

• cloud
• jira-service-management
• meeting
• ms-outlook

Hi all. I would like to know there's a way to prevent a Request from being closed/transitioned if it has a Sub-task or a Linked issue? I'm on JIRA cloud. Your assistance would be highly appreciate...

• cloud
• jira-service-management

Hi all, Scenario: We, as a team came up with 30 user stories at the beginning of the sprint. But as we proceeded through the sprint, about 8 tickets were thought to be unnecessary and/or irrelevant....

• cloud
• jira-service-management

I'd like to set up my Jira Service Desk project so that a customer may view all open requests via the Requests view. I've added the "Browse Projects" permission to "Service Project Customer - Portal...

• cloud
• jira-service-management

We are using JSD for communicating with customers. We noticed that people who are working on a particular Jira issue type, get a bug. Where the sender sometimes sees the name in the email of the coll...

• jira-service-desk
• cloud
• email
• jira-software
• jira-software-cloud

How to export Incident ticket details from Jira Service Management to PDF file ?

• feedback-forum
• jira-service-desk

What is the best / fastest way to update a field for all issues matching a condition? After a bulk data import, we have some temporary fields i.e. 'Assignee (T)' I want to update 'Assignee' to mys...

• jira-service-management
• jira-service-management-server
• server

Hello,   We are using the Refined plugin for our on-premise Jira service management, and we encounter a problem when we are trying to set up the knowledge base search.   Basically, we h...

• jira-service-management
• jira-service-management-server
• refined
• server

I have many attachments in each issue but only wanted to show the notification.jpg attachment. Here is my code but it does not seem to work: {{#issue.attachment}} {{#if (filename=="notification.jp...

• cloud
• jira-service-management

I have this {{#issue.comments}} Comment by: {{author.displayName}} at: {{created}} {{body}} {{/}}   I would like to change the comments format of date to be europe/madrid and put ...

• cloud
• jira-service-management