Define SLA based on Service Tier

[Aman Sinha]

Hi,

I want to define SLA based on the tier of the service the issue is associated with? Any idea how this can be done?

Thanks

[Vero Rivas]

Hi @Aman Sinha 

    You can make a filter based on the tier that interests you and from there you can build your SLA, it is still a bit complex but you can do it, I leave you the official documentation on how to build an SLA

    https://confluence.atlassian.com/servicedeskserver043/setting-up-slas-974367918.html

    https://support.atlassian.com/jira-service-management-cloud/docs/what-are-service-tiers/

Cheers