We have a problem with spam in JSM

[Alexander Zubritskiy]

Good afternoon, we have a problem with spam in JSM. We receive a lot of email requests from the same domain, but with different emails, for example test1@rest.com, test2@rest.com, test3@rest.com, test4@rest.com. How do we limit the creation of tickets from 1 domain for a certain period of time? For example to start from a domain test.com couldn't create more than 5 tickets per hour?

[Angélica Luz]

Hello @Alexander Zubritskiy,

Welcome to the Atlassian Community!

On Jira Service Management there is a new feature called “Blocklist” where it’s possible to block email addresses or domains. 

It’s not possible, for example, to block for a certain period of time or limit the creation of tickets as you need, but in case it’s always the same email addresses that keep spamming your JSM project, you can add them on the blocklist.

For more information, please check the documentation below:

• Manage your blocklist

Another option is the Advanced mail loop detection, where you can add the number of tickets a customer can create, but it won’t be possible to apply to specific emails or domains, it’s a global setting and will affect all customers and projects.

• Advanced mail loop detection (for Jira Service Management)

Hope this helps!

If you have any other questions regarding this matter, please let us know.

Kind regards,
Angélica