Community resources
Community resources
Community resources
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- Questions
Jira Service Management
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The table column very narrow distorting the layout and unreadable. How to set JIRA to display the table properly?
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We have a JIRA ITSM project, and have a support team that have users set up as Agents. Our other team/s members(i.e developers) are given permissions as a JIRA team mebers so that they can collabora...
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I created a Jira Service Management project using a 30 Free Trial option. Where is the link to view the Customer portal? I'm using this Atlassian documentation as a reference: https://co...
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Use Case: As a Customer, when requesting a Change Request and it is in Review, I want to be able to update my request. Need to create issue links to other JIRA Projects along with having Approvers ...
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Hello, Is there a way to hide some Service Desk portal options based on organization? Some of our customers are on different support packages. We would like to keep all customers using th...
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We have a Service Project with multiple organizations and unique customers within each organization. When our customers raise a ticket via the portal, the ticket is coming with organization 'n...
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Dear all, I recently tried to show the Channel field within our JSM queues - however, that's not possible. As far as I could find out, it is neither possible to edit the Channel nor show it ...
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When we create a task on a board and want to choose a different reporter or author, all our customers email-adresses are viewable and can be selected. Can this be deactivated?
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On the Requests page on the Customer Portal when you select the dropdown 'open requests' it shows all service help desk statuses to the customer as an option to search by. Is there a way to stop the...
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---Data Center - Starting February 2, 2021, Insight - Asset Management will be integrated into Jira Service Management Data Center 4.15. Insight Discovery will be available to download for free ...
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How does the agent based Discovery tool work for Insight. I have been looking into Discovery as a add on to my Insight project but want to know more about running it through a discovery-agent. I...
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Hello team...what is the best want to take a customer facing project offline to perform some testing (new automations). This would only be for a few hours but it is critical that customer do not acce...
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Hola, Después de mucho leer e intentar hacer redirecciones 301, CNAME... ¿alguien puede darme una solución para pasar de la url del portal del cliente Pasar de https://team-15xxxxxxxxxxxxx....
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Hi there! Is there a (non addon) way to update the "Security Level" through legacy automation? I've had to set up legacy automation as we had a requirement to set "Request Type" based on keywords...
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Hi all, I need some help to understand in deep the number of automation rules multiproject execution . Scenario: I have a JSM product with standard plan (500 automation execution) and a JS with prem...
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Hi is it possible to bulk enter a list of "customers" into the system?
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Hi Is there anyway people are aware of, to bulk log a number of tickets in one go, from data in a spreadsheet or other source of data?
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Good morning, We want to create a service desk for our clients and they will have access to a portal. Please find below the case of our issue: When a client complete the...
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I am seeking to embed the service desk widget in our react app so that it opens on a specific knowledge base page, based on the page/URL on which the widget is opened from by the user. e.g. widget...
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Hi. I have a problem. I set up a few projects on the board. I don't know why, but a few have disappeared. The tasks belonged to me, I am the administrator. I can't see them and neither do the others....
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Hello I am checking the integration of the service registry between opsginie, Insight, and Jira service management ( premium). When I assign a service to a ticket, I cannot see much a...
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Hi there, Hope you could help me re below issue I'm having now. Story: currently we are using Jira Service management: users send an email to a dedicated email address and it will generate...
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Couldn't send request. This form contains a hidden field that does not have a valid default value configured. Im facing this problem, check all the fields everything looks fine. pease help!
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I'd like to understand what the best practice is for automatically creating customers in a Jira Service Management service project, based on their presence in a Google Workspace (formerly G Suite) or...
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| Thursday | ||
| July 29, 2025 5:22 PM PDT | ||
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| June 18, 2025 4:57 PM PDT |