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Jira Service Management
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Couldn't send request. This form contains a hidden field that does not have a valid default value configured. Im facing this problem, check all the fields everything looks fine. pease help!
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I'd like to understand what the best practice is for automatically creating customers in a Jira Service Management service project, based on their presence in a Google Workspace (formerly G Suite) or...
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I have create a Employee onboarding form in Jira Cloud. Inside the form, I have three fields that is tie to Insight Object. Cost Center with attribute Department Position with attribut...
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I would like to explore the use of JSM as the primary place bugs and issues are raised, both by our customers and internal support team. Our Development teams are using a Company-Managed Jira ...
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I've made an automation to set the Assignee as a Request Participant upon assignment. This is to get around the fact that customers can't see the assignee from their portal but they can see Request P...
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Hi there, is there any chance to add in the subject of the customer notifications email also the status of the ticket (by insert variable menu list (${request.status}) ? thanks in advance
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We are trying to expedite and through use of mobile devices complete our asset inventory, specifically inventory for Payment Entry Devices which are required for PCI compliance. We had existing...
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How can I change this wording around the Browse Button of the Attachment area on my Portal Page Drag and drop files, paste screenshots, or browse I have gone into the Attachment Fie...
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Hi All, I need to calculate Working Day/ Business Day of the Month, when the Ticket is created. For Example: If ticket is created 3rd May 2021, i.e. Monday, then Working Day=1 ...
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I currently have 3 Jira projects, each one for a specific client, however, in the service portal all users can see the other existing projects and enter other types of requests. Project Clie...
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Tengo un proyecto kanban y en la card estoy viendo una fecha anterior a la de vencimiento. Como podría cambiar esto, para que en ambos se muestre la misma fecha...
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Hi. We have 10 user tier JSD Server. Can we upgrade to 15 user tier today?
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Hello, what I'd like to do is to see on the portal screen, the dialog that shows the possibility to register for a customer. Now I only see the email textbox to fill and not a "Register" button wher...
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Hi, According to your REST api documentation there is still not possible to create an import from API call right ? Is this something you have in the pipeline for future releases ? We are t...
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Hello, I had a trial with JSM. The site is now stuck in the menus no matter what I do to try and delete it. As a note, we have 1 other site with paid subscriptions. I tried to open...
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Hi everyone, I have a few questions regarding agent view, will be happy for your help: 1. Is it possible to remove the attached fields from context fields section? 2. How can i create a ...
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Hi everyone, Do you recommend overriding the fields filled in the original request form by the customer such as the type of problem, priority, etc. or do you create duplicate fields and update the r...
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Hello everyone! So, I have my customer have access to the customer portal/Help Desk of our company. I would like for those users (registered one) to have access to specific Jira Software projects, t...
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Hi, I have a new JIRA ServiceDesk project and I have two teams that should receive the tickets based on the email address it was sent to (for example: ticket1@example.com goes to one group, ticket2@...
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Hello Guys, since i updated to the latest version of Jira (Jira 8.15.0) and Jira Serivce Management, i don't have any register button for my costumers any more. Normally under the "l...
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Hi, we are already using free versions of Jira software, Bitbucket and Confluence, when we created a free version of Jira Service Management project, the features were limited, we weren't able t...
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How can I add the 'Work Description' filed to my ALL OPEN queue or any queue for that matter. Thanks
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Fellow insighters I see that insight discovery can run on Windows querying with WMI commands and Linux querying with shell commands. https://documentation.mindville.com/display/INSDISC/Using+...
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CONTEXT: I am developing a Java code to access and loging the Jira Service Management from my company. We are registered with corporate Gmail, but my e-mail and password do not login itself, I must ...
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| 24 | |
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| Thursday | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT |