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Jira Service Management
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Hi, I would like to switch from standard to free plan but the error I get is that I have 5 agents. From the configuration I have, it seems there are only 3 agents. Attached is the screenshot ...
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Hi All, thanks for reading this. I do know that the default "Request Types" in JIRA Services Management is based on ITIL/ITSM Governance. I was wondering can I add new request type cate...
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When I try to change the status of a JIRA ticket I need to provide some additional information e.g. in Other complexity box. But this box is not editable. How can I make this field not mandatory. &n...
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In our use case, there are times for either customer or agent to add multiple people as participants. So we create some teams in Atlassian. But neither customer nor agent can add a team as participan...
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I've created a couple of shortcuts for our team, seen here: However, the rest of my team are unable to find/see these shortcuts I've created for them. Is there a way I can make these avail...
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I had the trial confluence subscription, so I was able to add knowledge base articles to my portal. Now that I canceled my subscription, when I go to the knowledge base section it wants me to subscri...
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Hello, It appears since the new view was put into place, Customers are receiving email notifications containing Internal Comments in a ticket. Customers cannot see the Internal Comments via th...
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I am new to Jira Service Management and I am currently evaluating this product for an enterprise role out but I am having trouble finding information regarding what reporting and dashboard capabiliti...
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Team...I am creating a company project that will have different groups (HR, IT, Service Delivery and Purchasing) in one internal portal. I want everyone in the company to have access to submit a tick...
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Hi all, While i have administrator rights on the project i can't add a customer to an existing organisation. why? Kind Regards, Mustafa Demir
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I want to diable Captcha from customer portal. The settings are not available in the admin panel. Since we are on a free plan we cannot ask support to disable it in JIRA. Please advice on how ...
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Hi, I'm trying to create a time goal SLA and when I type in the JQL (issue type, incident AND Severity type =) and I choose any severity type from the preset drop down menu and hit save, I keep getti...
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Hi, I am currently experiencing an issue where verification emails aren't being received. Is anyone have the same issue? Thanks
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I have installed add on, and need to give to it access. So, it says I should navigate to Project->Settings-->Access. But in my project settings there is no "access" available on the left pane...
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Does anyone experience the issue when assigning to an approver but cant receive the notification? I have checked all the notifications have been enabled.
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Hello, is the only way for the cloud migration to manuelly copy the attachements of the objects? Thanks and regards, Phil
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Hello, Our customers raise service request through email. They send it on our email support@smartites.com which is configured with JIRA Service Management Portal. Since yesterday evening, we are un...
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Hi Is there a plugin for Cloud that can stop agents from exporting tickets? We will be dealing with very sensitive information and it's imperative that we have this functionality Regards, Juan
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Trying to find a Jira field that will give me this information.
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Does anyone know what the field assignee.property does / controls?
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Creating Helpdesk for customer.. std Jira Service Mgmt appears to be pre-populated with these priorities: Highest High Medium Low Lowest I want to delete the 'Highest' and 'Lowest' priori...
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I am using a copy of the SUP: Service Request Fulfilment workflow for Jira Service Management workflow in JIRA. When it was copied the transitions were messed up and now my tickets st...
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Hello, I would like to determine the best practice methodology to setup & configure JSM for my Org. We are a Technology team that has 3 underlying areas: IT Operations Software Engineering E...
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We have two projects with email subject like the following: [JIRA] (PS-31) XXXXX [JIRA] (IT-86) XXXXX But we created a new project recently, and somehow the email subject like this: DO-4 XXXXX I...
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Atlassian Community Events
| Subject | Author | Posted |
|---|---|---|
| February 10, 2025 5:31 AM PST | ||
| February 5, 2025 9:31 AM PST | ||
| February 5, 2025 2:08 AM PST | ||
| January 28, 2025 6:53 AM PST | ||
| January 24, 2025 4:31 AM PST |