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Jira Service Management
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I am trying to create a connect or forge app? After installation of the app the user gives api key in the app?I would like to encrypt and store the user input api key in entity properties(https://de...
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Hi, I have a couple of Insight custom field in my issues. While these fields do appear in the search issues screen, when adding them to the dashboard these fields appears to be empty. Search issue ...
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JSD allow user to create issue without filling mandatory cascading field. If first level LOV is filled user able to create the issue even if the field is mandatory. We need both level of casca...
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Hello all, Unfortunately I have not managed to make a phone number in a ticket clickable (like mailto). Can someone please help me and explain how it is possible to make a phone number clickable ...
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Hello! How can we hide a project from the customer portal? We'll send the link for the request form, but the project should not appear in the portal. Our clients use the portal to search for answers...
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Hi, we want to import specific attributes of an insight object from several imports. So lets say for example: Object Type: Test Attributes: Name (Label) ID Description Category Now we...
482 views 1 0 Deleted user May 5, 2021 -
Hi everyone, when i move an issue, in some cases the 'map statuses' step is available, and in some cases it's skip on this step ans i cant set the new status. Does somone know why...
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Hi, I need to update the fixed version of a number of issues in a collective way, I think there is a Bulk Change or Bulk Edit functionality under the tools however the only dropdown item I'm able to...
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Hello All, I'm attempting to create an Microsoft SQL 2016 server database for migrating the data from the internal (H2) database. Since I have very limited skills working in MS SQL, I have con...
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Hi, A few of our users have started to report not getting the responses that we are sending out. I have checked the notification settings and nothing has changed. They seem to get the email no...
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Hi, we have automation created for sending emails to create the new ticket in Jira. But we got information that some emails were ignored by Jira and no ticket was created. I checked outgoing emails ...
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We are using Jira Service Management and I need for a few individuals in accounting to be notified when issues transition to a specific status. Is there any way to give them a notification without gi...
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Scenario. For our project, the requirement is that any request coming to a particular group should have fillable pdf form. the assigned member should download the form, fill it and submit to t...
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So, I did not make this change from Waiting for Customer to Waiting for Support. I have checked Automation and all Rules are set with Jira Automation as the Actor - so not Automat...
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In the old view when entering a comment via transition I had the option to insert an attachment. This function does not exist anymore, I had reported this. The answer was there was a new icon, that...
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This was asked back in 2013 by someone else, but I wanted to see if it's possible now. We want to easily identify sub-tasks between incidents/problems and other service requests. I created a...
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Hi Guys, We want to cancel the free trial and start Standard Edition as we are being limited by free trial such as Email Notifications. Any suggestion on how to correctly do it? I'm...
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Every time I try to add a widget to my service management project I get the following error message on the screen: Sorry about that. Please try again in a little while.
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...omponentAccessor.getCustomFieldManager().getCustomFieldObject(10108)); if ( value = null) { return false; } else { return true; } Even tried the following (! cfValues['Request p...
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For the Request a change option, can the following text be changed? It's not relevant to the types of change we would be using this product for: For example, upgrade a server (VPN) or an application...
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I am attempting to build an Automation for Jira rule that identifies the presence of a specific string in an Issue's Summary upon creation, assigns Issues that match to a particular individual, and t...
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Hi, I have the following rule on a service desk project: When someone escalates an issue, create a linked issue and summarise trigger issue's comment history into comments on new issue....
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...unction (see below) where, if the condition is true, there will be a comment created on the linked issue. However, it didn't work - when there was no comments on the triggerissue, it still c...
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Hello, In order to build a knowledge base for our support agents to resolve issues faster, I am trying to understand how knowledge articles are chosen to be linked to tickets. It is n...
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Currently when I do the below call using API: https://XXXXXX.atlassian.net/rest/servicedeskapi/servicedesk/1/customer It returns me all the users including agents, how can I restrict it to show o...
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