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Jira Service Management
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I'm setting up ITSM and one of the automations I'd like to use is to auto assign any newly created incidents to whoever is on-call at that moment in time, as defined in OpsGenie. Is this possible?
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See screen below
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Is it possible to make the "Add Web link" field visible to the customers in their web portal view?
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Hello, We using Jira Service Managment in our agency. When a client create a new ticket, this person become the reporter of the ticket. So only this reporter can see the ticket and comment it (...
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I am writing an application which makes many generated API calls, to update Insight fields. Many values I am updating are multiline strings, like this one: { "objectTypeId": 678, "attribu...
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Hi, I want to define SLA based on the tier of the service the issue is associated with? Any idea how this can be done? Thanks
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Hello, right now we are using the Tempo Demo and I wanted to know if theres a way to start tracking the time and then create the issue to the tracked time. e.g. when we drive to our customer and tr...
802 views 3 0 Deleted user June 16, 2021 -
I have a system access request form I'm building where the requestor and the approver may be outside of my organisation and never used our JSM instance before and they may never ever need to use it a...
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Hi team, We have bought standard cloud plan . Is OpsGini is available fore use with this or does it cost additional ? Thanks Hema
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We have a project in JSM which is accessible across the company internally in one hand and there is a Customer Portal for this project on the other hand which our customers out of our company ca...
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Is there anyway to remove or add topics under the "Contact Us About" on the portal homepage? Thanks, Gene
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Prior to Jira service desk premium bundling in the Insights asset management tool we had purchased and set up asset management to be tied to our service desk. Since the bundling we were forced ...
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We have installed a trial version of Service Management and want to track time with Tempo Timesheets against each ticket. When we open the ticket for the first time and click the Worklogs butto...
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Hi Team, I had setup my domain as an notification email to the users in Jira Service Management, but no emails are sent out. I have properly setup DNS, Notification everything mentioned...
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Buen día comunidad, estoy realizando, una conexión entre Redbooth y Jira Service Managemet, mediante la aplicación de Zapier, mediante el cual ya logro crear un tciket en Jira cada vez que se genera ...
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I am using Automation for Jira in JSM Cloud. I need to have a field drop down be able to be selected and each time a value is selected it then add an approver to the approval field. So if 5 values se...
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Hi Community! I want to update Insight object attribute in workflow post function. I have many object type e.g.: Monitor, Laptop, Phone. Every object type has the attribute: Status (The type of the ...
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Good morning all have this issue. An user reported that he cannot share with another customer an issue. When i accessed to customers AND the organization where thecustomeres where a...
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...othing changed in two days (no update, no status change, etc) and send me an email letting me know it didn't change for two days. I did add a rule to email me when this JQL is true: project = "My P...
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...ariables in the comment box itself. Is this true? One option would be to modify the templates for each notification. But it may be that depending on the comment being sent we want to i...
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I didn't get any free trail license for Jira service desk(version 4.9.0) . I hope , you help to me for solving this problem. thank you.
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Prezados Atuo como Adm em dois sites Premium Jira Software Nuvem, que integram projetos equipes, em um deles já possuo um email padrão de entrada configurado e do tipo default. Já no outro, uma bas...
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I have setup a Jira service desk and emails that have CC with users registered in the project (or not) are not being added to the "Request Participant" tab...they have to be manually added. ...
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Hi When an external comment or notification is sent to a client from the Service Desk it sends from the .atlassian.net address. I'm trying to change this so when a client receives an email/notificat...
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Good afternoon, we have a problem with spam in JSM. We receive a lot of email requests from the same domain, but with different emails, for example test1@rest.com, test2@rest.com, test3@rest.com, tes...
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