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Jira Service Management
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We are trialing Jira Service Management. I see that customers can view things in a portal (yay!) and from there find their way to a "Help Center." Can I customize what appears there? ...
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Hallo und guten Abend. Ausgangssituation: Wir nutzen Jira Service Management für unsere IT-Ticketanfragen aus diversen Fachabteilungen. Dabei sendet uns beispielsweise die Fachabteilung einen Fehl...
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Hi Everyone, I am trying to make a Conditional Execution that checks if the user selected a certain option in a field when closing out the status. Example: User goes to Vid...
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Condition to pick an issue assigned to a specific group when the assignee is part of multiple groups
I have an automation that runs at a specific time to ensure that a part-time service desk employee's issues don't breach while the employee is off. It reassigns anything that will breach in the...
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We are using JSM (cloud) and I'm trying to understand a certain behavior. We have an individual that sent multiple emails (original emails, not replies) to our email channel. They all have the same s...
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Hi everyone! I am using the trial version of Elements Connect, I wanted to do a backup test but there is no such option, I read the documentation and based on that if there is, do you think that is ...
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Hi, I want to include Insight custom fields in emails to users for when approval is required as these fields include important information. I've attached a screenshot of the current...
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If a person is added under Request Participant and is later deleted from the Request Participant field, what do they experience? Presumably they do not receive any notification letting them know abou...
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I have added French language to be the default language in customer portal, i followed the steps in your article, but still the customer portal comes in English, kindly advise ?? https://confluenc...
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Dear, Example: - Paul is the district manager for people working in a certain area (we call it : Area 1) - i have created a group in Jira Service Management called : Area 1 - SHOP 1, 2 and 3 are ...
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Dear all, I am facing the strange behaviour that a ticket will be created in my name however I have still not found its root cause. basic question: I there an way to see which automation ha...
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I WANT TO CREATE SUB TASK UNDER STORY ON 10 USER LICENSE
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I am trying to check my outgoing mail server. I am getting this error. Help how to fix it? I can't go through authorization from Microsoft when setting up the SMTP server. The authorization da...
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One of my Service Management agents identified this as somewhat confusing. I cannot confirm but I'm guessing our customers are getting similar notifications. Why does the Status Change not...
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Hi all, when receiving an incident our Support Desk wants to make a brief summary of the solution in order to fill our Confluence knowledge base (KB). With this way of working other colleagues, when ...
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Hey everyone and thanks in advance for your support. I'm trying to come up with a setup that does the following: After an issue is X days in a status (let's call it 'Waiting for customer' ;o), add...
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Hello everyone, My name is Sushant and I am a Product Manager in the Jira Service Management team, specifically looking at help center. We are working towards providing ad...
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Hi. I'm trying to upload functional requirements that have a parent 'high-level requirement, as show in the image. What the right way to do this? Thanks
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Hi. I'm trying to upload functional requirements that have a parent 'high-level requirement, as show in the image. What the right way to do this? Thanks.
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Hi team, Please find the below scenario and suggest, We have three kind of ticket like service req, Incident, mailed req. We want to set the approval scenario only for the Service req. but not for o...
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Seems like there is a 403 error on Jira Software... What can my team do to solve this problem?
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Hi Team, Tried removing the custom email set-up in my service desk as you advised (JST-640600). However, still, all emails sent using the service desk are still spam. Im using now the defaul...
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We have a number of email addresses that users are logging issues to. These email addresses are set up to forward to a single atlassian address linked to a single service management project. W...
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Hello there, I am trying to achieve the dynamic select. Consider the following CFs and scenario. Custom Fields: Category (Select List) Backup Database Subcategory (Select List) Backup Serve...
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Hi team Can anyone advise if it is at all possible for me to get scheduled reports of a saved Dashboard in Jira in a pdf version via email? I have created a dashboard report on issues over 100 days...
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| Subject | Author | Posted |
|---|---|---|
| February 17, 2025 1:01 AM PST | ||
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| February 5, 2025 9:31 AM PST |