Community resources
Community resources
Community resources
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Jira Service Management
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We use Automation for Jira to email different tickets over to a third party IT company. Randomly the rules started failing saying "Failed to send to the following e-mail addresses multiple times". If...
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Great day. I read the tutorial from this link: https://confluence.atlassian.com/adminjiraserver073/specifying-field-behavior-861253403.html but I still can't configure my need in the system. I need ...
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Hi community! I'm hoping someone can answer this one for me as I'm at a loss on what permissions needs to be set in order to allow this. I'm running into an issue where my regular users...
424 views 1 0 Deleted user June 30, 2021 -
It may be normal and I just don't know why. I made a new article today. If I search from help desk a couple of words I know are in the article, help desk found it. But same text in widget didn't off...
394 views 5 0 Deleted user June 30, 2021 -
I receive emails like «James Dean» Accouting@company.com I need to change the name from «James Dean» to «Marilyn Monroe» since my correspondant has changedbut the company is the same. H...
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Hey together, just a quick question for you experienced Jira admins: We have a Site for IT-Support purposes. Multiple projects inside, all IT, service desk, e-commerce, process mana...
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Is there a possibility that when categorizing a ticket, it will automatically be assigned/directed to a solver group referring to the item to which it was categorized?
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After upgrading to JSM Data Center 4.17.0 (which bundles Insight 9.0.7), all of our Insight automations which rely on the the Groovy HTTP Builder library (http-builder-0.7.1) to communicate with exte...
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One of our customers would like to create issues in their Service Desk project through the REST API. I tried to simulate this by inviting a customer to a testing project, creating API tokens for t...
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Hi there, I'd like to ask you about how to restrict user to see old project from their Portal account (customers ). Currently they have a new account, related to new projects. I've remov...
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There are 2 locations within Jira Service Management (server version) where I can set Customers. 1 - Customers on the left sidebar under Queues. I know this list is driven by the setting used ...
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fails to process Scheduled Jobs automatically version：Atlassian Confluence 5.6.6 Scheduled Jobs Manual operation run Flush Index Queue network：https://www.***.com/admin/scheduledjobs/runJob....
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I want to put restrictions on particular fields. On resolved and closed tickets, no one can edit those fields. means If the ticket status is resolved or closed, then that particular field (default fi...
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Hello! We have a customer portal active, and there are some transitions visible to the customers as well. For example: Freeze, Accept or reject resolution. Now those transitions are only visible to ...
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How can I modify the custom pattern file to specify/exclude specific IP segments from the collection
...in32_NetworkAdapterConfiguration Where IPEnabled=true AND IPAddress LIKE '192.168.0.0%' What's wrong?
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how can we remove the highlighted content in Jira
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Hello Everyone Previously I was able to create tickets coming from alerts in opsginie, however today, I am receiving this error: responseBody {"errorMessages":[],"errors":{"summary":"...
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I'm using OAuth 2.0(3LO) to integrate third party application and I tried to get webhook information using this url https://api.atlassian.com/ex/jira/<cloudId>/rest/webhooks/1.0/webhook with ...
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Hello, Is there anyway how to create a project which will be accessible for one user only? I mean there won't be the way for administrators seeing the tickets at all. Best regards, ...
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Message: We've lost our connection to you, so we've disabled editing to prevent any issues. You'll be able to edit once we reconnect. Trying to reconnect... Problem: This message comes up over a...
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What we are trying to do is to improve our service desk workflow with "actions" that our agents can take. One action, would be to "Create an analysis ticket". Service Desks "Create Linked Ticket" doe...
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In the following link for the customers: https://id.atlassian.com/manage-profile/profile-and-visibility I can change to "Anyone" option in Conctact (email field), but this must do each customer one...
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I have tried several suggestions from the community on utilizing a smart value to extract a value from the description and utilizing it to create a link to an issue in an automation rule. Here is th...
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Olá, preciso de uma ajuda para conseguir compartilhar com a organização um filtro de um projeto restrito aos demais que nao fazem parte da equipe. Alterei o filtro para visualização da "minh...
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I noticed that his happens on our support project: Note: Reporters are different people, just hid their names out of privacy. This usually happens when a lot of people reply to the same ...
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