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Jira Service Management
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Cannot change sub categories according to selection from previos.
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We have investigated the issue and found that the message is stating “Configured request type has too many visible required fields”. We have checked the project settings and none of the custom fields...
430 views 2 0 Deleted user June 29, 2021 -
What's the difference between adding Customers via Channels & People > Customers using the "add customers" link, and adding them via Project settings > People using the "Add people" link? ...
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While creating an issue, it's possible to check relevant knwoledge base articles from within the issue. I know other ITSM tools offer a function where relevant articles are immediately showed while r...
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Looking for ways to automate the reporting process as much as possible. To what extent is it possible to automatically route an issue -based on categorization- to the relevant assignee? (Instead of m...
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We need to be able to have external people logging in new JSM requests through either email or the portal and, if these requests need to transition into DEV requests, we need some way to send them to...
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All issue categories are visible to customer view as well. this is a major draw back to work with customer.
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My comapny started running the itil support project, when I creat problems by the creat button in the top of the screen the problems don't show up in the reports and in the queues.
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How can I set a user picker field from database data? Both mails exist in the jira instance
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We have a business-critical requirement to automate issues move from one project to another based on certain conditions. We are using the automation add-on in order to build the orchestration but it ...
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I get that i can create a Postmortem in Confluence through the existing templates but how are these linked?
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JIRA ServiceManagementにJIRA Softwareユーザーをコラボレーション設定する方法を教えてください。 [プロジェクト設定]の[ユーザー]から招待後、権限を許可するのか、 [ユーザータブ]の[あなたのコラボレーター]からチームメイトを招待するのか、 どちらでしょうか？ Translated to English using Google transl...
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We want to add an image into the text that gets send out when a ticket is raised, currently it just says; Reply above this line. Just confirming that we got your request. We're on it. View...
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Hi Everyone, I would like to hear your opinion about an approach, I would like to follow when creating new workflows in JSM. Now I design workflows with all status needed, directly in the w...
836 views 1 0 Deleted user June 29, 2021 -
I have various issues that have a "link" field in where the it shows links to other issues within JIRA. It is shown on my columns as well. However, when I export this to .csv with "current fields"&...
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Hi all, Just want to check your idea, can we change the URL name ? As now my JIRA url is pointing to https://aaa.atlassian.net/jira/servicedesk/ if I want to rename to https:/...
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I am trying to do an automation rule where whenever the selected fields are changed in the software project, it changes automatically in the service project as well. Whenever this happens, I get the ...
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We are using Jira-Slack integration via Halp app. Issues are created automatically from Slack messages in the channel. Is there a way to open/view the link in Jira to the original Slack thread...
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How to install
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Our company mail is under gmail, but with company's domain name ( xxx@company-name.com), so now under Email requests, "Connect a custom email account", if I plugin my company's mail id under gmail, i...
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Hi, I need to find out the JQL query to identify the issues of a particular issue type that are linked to another particular issue type. For example, I need to find the number of incidents that are...
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Hi, I have few transition which requires confirmation from Customer Portal and requires to collect/update few custom field values from customer portal. I know this can be done in Server using ...
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Hi there, I am trying to link a heading in a Knowledge Base article to some text in the same article, so that when a user clicks the link at the top of the page, it will take them to t...
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Hi, In our case, we often have to engage with partners to solve issues raised in the JSD by our customers. These partners are outside the "system" and we may engage with them by phone or email etc. ...
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Hey JSM Community. My name is Gabby and I am a researcher at Atlassian working on Jira Service Management. I am currently working on a project to understand our JSM customers who are planning...
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