Community resources
Community resources
Community resources
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Jira Service Management
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Hello, We have a web page created with WordPress in which we want to embed the JIRA access, so that when they access with the JIRA username and password, it will redirect them to a specific section ...
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Hi! I have 2 custom fields (custom_a and custom_b) that I use to validate a transition but I don't need to have both of them set at the same time. Ex. If custom_a is set or custom_b is set...
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Does anyone know if JSM provides a drill down capability at the service desk queue level. Looking to have main issues with subtasks but would like the subtasks to be hidden in queue with ability to d...
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Hello! I have added post-function Resolution = done in workflow for final status, ticket is changing Resolution = done, but on customer portal there is no resolution date for user, only creation d...
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Hello! I am trying to check why statusDate field is not changing after changing status for issue. It is always = cratedDate for manual changing status and also for automatically changing status. ...
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Hello, Is there any possibility for search any documents in confluence through Customer Portal in JSD using other field than "Summary"? I have dropdown field called "Application list" and I...
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To comply with GDPR, I would like to ensure that deleted users have their names & images anonymised in our Atlassian Cloud instance. I can see the ability to anonymise has been added to th...
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Hi all, bew to Jira SM. Our company is about to use JSM as a ticketing system for our clients (companies). First question: how can we set up different test clients within our JSM Cloud? Second ques...
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Hi team, I am using "default system request workflow" for a request type. But when the user selects the approver it doesn't trigger any email to the approver where he can approve. Can some help me ...
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Hello guys I had try this with automation-for-jira-3.14.0 and it works for one project and for another project it didn't work. The interesting thing is that the configuration of th...
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Hi Team , I am trying to move one issue wrongly come in Queue (Name : Infra) to different queue (Name : Testing) . Please suggest how I can do this .
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Hi. In Jira, we use Epic Links on tasks mainly for billing purposes. We have just started using JSM and are creating support projects for the clients we have.. but I can’t find anywhere to create Ep...
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We recently migrated to a new instance of JIRA During that process we exported and imported the users. A user that was on the old instance now does not have access to the new instance. When i atte...
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Hi Jira, The Client cannot open the PDF file we share with them, but when we sent the PDF file it is sent successfully Thanks!!
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Hi there, I am currently on a project for our onboarding. For now, I need to retrieve requests raised by a group of users (or maybe just one user) from our Jira service desk. Also, I want to ...
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test
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Hi All, I am new to Jira (month's experience), apologies in advance for asking question which is not everyone's requirement. I am building a service request workflow with escalation...
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I am trying the customize the Customer Portal Screen, when the customer wnat to see the issue details with his profile, I want to add/remove items in the following screen: How can i add/remove these...
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Insight is no longer a plugin right? All I should have to do is have a premium license and Jira-administrator rights. If this is correct, then why do I not see insight as a option in the pull ...
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I have been trying to set up the following automation to alert a customer who is a shared mailbox for an organisation in my service desk, however the customer user dows not show up in the list of opt...
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Hello, Before rolling out a change to a custom field option (say value 'ab'->'cx'), I can see where the configuration can be made, but am concerned how this could affect filters/JQL set up for re...
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...ollowing attributes. <!-- DeviceInfo Attributes --> <DeviceInfo_Hostname>true</DeviceInfo_Hostname> <DeviceInfo_FQDN>true</DeviceInfo_FQDN> <DeviceInfo_Location>f...
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One of my service portals is showing the error "Unfortunately, you don't have permissions to create attachments" in the attachment field. This portal is available to employees of my instance and als...
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When I paste in a full URL into the Description or Comments field of Jira it converts the full URL to only a short hyperlink text. I want to be able to read the entire full URL without hovering over...
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Hi, I am looking for the fix version for a ticket to be displayed to the customer on the issue view screen, but not on the request form when they are creating an issue. Is this possible without...
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| Thursday | ||
| July 29, 2025 5:22 PM PDT | ||
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| June 18, 2025 4:57 PM PDT |