I'd like for my customer to be able to input the specific software release associated with any bug or service support issue they are having, but I'm struggling to figure out how to add that as a field.
You can use the Affects Version field to do that, values in that field is populated by the versions that you have created in the project. Just add the field to the screen used by the issue type and then add it to the request type. You can learn more about versions here, Manage versions.
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