Example or sample sets of request types or categories for a regular IT department?

[Michael Sydney Green]

About to set up my first JSM project for my IT department and looking to leverage the learnings of the past in terms of metadata configuration and structure. Beyond the defaults, is there any guidance or sample data sets out there for request types, categories, workflows etc. that anybody could recommend or would be happy to share via phone call or DM?

Any information greatly appreciated.

[Joseph Chung Yin]

@Michael Sydney Green -

Welcome to the community.  I would recommend you just use the out of the box project template (IT service management to create your JSM project.

Once the project is created, you can review the different request types, WFs etc and tailor them to fit your requirements/needs.  Afterward, as you gain more knowledge on JSM project setup/configuration/customization, then you can build your own set of configurations for re-use.  I learn it by doing the same way.  You can also setup test projects using the other two templates too to compare/contrast among them to acquired further knowledges of each of them on their configurations.

JSM is flexible just like Jira project, there is no one design that fit for all.  Feel free to reach-out to the community when you have questions in regards to JSM.  We are here to assist you and share our knowledges with you.

Hope this helps and get you started on your JSM journey.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.