Jira Service Management

Dear friends, after installing the ADAPTABLE Theme, we encountered the problem of not being able to remove "activities and resources" from the courses. We can create and modify them, but neither in ...

Hello, I'm new to Jira Service Management and I'm trying to evaluate whether I can sync/import customers from an external source. As an external source, I would like to use an active directory or...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi all. I would like to find out if it is possible to send someone an email an hour before the due date? I have a filed(Date and time) I would like to be able to send and email an hour before the d...

• cloud
• jira-service-management
• jira-service-management-cloud

Hello! I've come across the term "consent control checker" on one of your pages before (can't find it again...) and understood it to be a feature which enabled customers to consent to Atlassian supp...

• atlassian-support
• cloud
• gdpr
• jira-service-management
• jira-service-management-cloud

Hi Team, i want to change my domain usar name wii be same but domian name change

• cloud
• jira-service-management
• jira-service-management-cloud

How can we achieve that condition, i am moving from one status to another status.   It's something a user decides himself by reviewing the ticket, You have to make sure that somehow he mention...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi All,  we use JSM of 2000 agents and currently there 100,000 tickets and most of them have attachments too.  The space consumed by this is more and it is becoming cumbersome to manage a...

• server

Hello! I am trying to understand how the Jira Service Management and Raley Notifications integration work underneath the hood. I have not been able to find any details on this on your web. The backgr...

• addon-net.vacom.jirassimo
• jira-service-management-cloud

Hello all - we're in the process of migrating over to Cloud but have a few items we are trying to navigate. Presently we use Extension by Intenso on Jira Server to hide certain request types unless t...

• cloud
• cloud-migration
• jira-service-management
• jira-service-management-cloud

I have setup an Automation email for Reply to customer comments. I am using {{comment.body.html}} to display the information added to a ticket. After adding an image, the email received will sh...

• cloud
• jira-service-management
• jira-service-management-cloud

I wish to filter a Ticket View view a Single List Custom Field called "Product" but it is greyed out. "Product is not applicable for the current project and/or issue type". However it does appear i...

• cloud
• custom-field
• jira-service-management
• jira-service-management-cloud

Hi Community! Is there any way to export all Jira Insight data automatically? Or by API?  

• cloud
• jira-service-management
• jira-service-management-cloud

I would like to create a new Automation rule that transitions from resolved to closed after 3 days. I have created the automation that transitions to close but it does it automatically.  

• cloud
• jira-service-management
• jira-service-management-cloud

Hello, I am running Jira 8.17.1 hosted on Ubuntu server. Whenever a ticket is created, I would like to have an email sent to a DL two whomever needs to know a ticket is created. Currently, if someo...

• jira-service-management
• jira-service-management-server
• server

Hi team, How to force approver who declines from mail or portal only to leave a comment when declining?   Please advise

• cloud
• jira-service-management
• jira-service-management-cloud

For context, we currently have Customer Sharing set to the the "Customers can search for other customers within their organizations, or manually enter the email address of other customers within thei...

• cloud
• jira-service-desk
• jira-service-management
• jira-service-management-cloud

Building a new JSM and planning to incorporate Automation for Jira, but corpo hasn't approved yet so I'm building AfJ use cases in theory.  Question: Can you run Automation rules based on the J...

• automation
• jira-service-management
• jira-service-management-server
• server

I have a Jira Service Management project with a service desk where people who do not have licenses can log issues for our IT, Data, and Dev departments. I have set up boards in Jira Software where th...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi All!!   I have this issue. I have a custom field that is populated in a post function with a group.   The thing is that when I try to transition the issue is showing me the following...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi  I'm an admin of a project in Jira, I would like to know if is there a way to change the Email notifications format to txt for just one customer, a specific customer (who doesnt have an...

• cloud
• jira-service-management
• jira-service-management-cloud

  Hi    I have enabled the customer satisfaction as attached but the user is not getting any e-mail when his/her tickets are closed. Please let me know if I have missed anything t...

• cloud
• jira-service-management
• jira-service-management-cloud

Can we disable the key that is literally appended to everything in the system including the subjects of emails?

• cloud
• jira-service-management
• jira-service-management-cloud

Hi,    Is possible create an article in confluece from issue in jira? I look for create a report from an issue o generate a template with some data from a project/task issue.   Th...

• confluence
• jira-service-management
• report
• server

Do we have to use the portal with requests etc for customers to access or can we just disable it completely?

• cloud
• jira-service-management
• jira-service-management-cloud

Hi all, Is there a way to identify group usage in Jira Cloud? I need to find out which projects had been assigned to a group. I've try the advanced filter, but it will pick a user of the grou...

• cloud
• jira-service-management
• jira-service-management-cloud