Community resources
Community resources
Community resources
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Jira Service Management
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Since your reply in 2019 to this community question, Jira Service Desk (now Jira Service Management) has changed the interface. It was a bit convoluted to find how to do this in JSD/JSM (Cloud)...
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I'm trying to add group of customers to Jira service managment to use tickiting portal, after adding the emails it shown that email has been sent but they didn't get invitation email, however they ar...
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Is there a way to disable automatic email invites when I connect G suite? According to the following doc: When we create Atlassian accounts for new users during a sync, we automatically ...
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The following JQL query does not seem to work correctly: project = "Assimoco SERVICE DESK" AND status not in (Done, Closed) AND issuetype not in (Problem, "SubTask(S)") AND "Customer Request Type" i...
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Hi, I'm new here, I would like to create a daily jira reports on service desk load and performance and send to management via emails. Kindly help
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Hi, Apologies if my issue has been solved in the past but I couldn't find anything new about it. I am facing an issue with our Service Desk tickets and I cannot attach any images. When attaching a...
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Hi, i have a question.. I have created new SLA's i wanted to add a condition that the SLA is related to the tickets priority. Currently when somebody creates a ticket i see all 3 SLA's cirti...
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In my project we need to reset the issue counter, and I've found this post: https://confluence.atlassian.com/jirakb/reset-or-set-start-issue-number-779160864.html Is it necessary to request...
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None of the designated "Approvers" can approve issues We are four Approvers Admins and all getting the same error. "We couldn't save your approval response" It's been working forever and we di...
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I wanted to remove certain backlog items which are not planned yet but can be needed later . I created new Archive column / workflow by using done category . I moved all as of now unwanted backlog it...
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Hi, I would like to add different templates when replying to a customer's issue. Before JSM we were using Gmail and we had customized different templates with a fixed text, example below. ...
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Team, Our customer portal has apostrophe in text, i.e. "Need help finding your way around the Service Portal and it's features, look no further." I would need to remove apostrophe from it's. ...
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Hi, I created a project so that we can track all the external customers emails received in just one place. I selected the below options: Later on I created an Organization for the p...
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Hello! I have a strange issue going on with my JIRA Service Management Instance. I have a current server setup that I am moving to the cloud, but opted to start over in JIRA cloud i...
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Hi There. I'm trying to import data of sub-task form CSV. I'm getting good "how to" information form this page: https://support.atlassian.com/jira-cloud-administration/docs/import-data-fr...
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Configurar Solicitação por E-mail Prezados(as), Estou com uma dúvida, onde eu consigo configurar para abrir uma task/Solicitação a partir de um e-mail ?
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how to write a Automation rule to move from one status to another status when replied to a mail
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Hi I have create some automation on my project. When the ticket is closed, I need to send an email and insert a comment on ticket. When the automation try to insert a comment on closed ticket, ret...
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Hi Team, Please let me know if we are on Jira Cloud, Can we share the dashboard with groups or project roles we are not part of. If there is group ZYZ, but I am not member of this particula...
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Hi We have a issue open that requires an approver set "1 approver needed to proceed" I have added myself on the project as administrator and SD agent and team, but i cannot add the additional appro...
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Team, We have queue called "All Open Tickets" which servicedesk monitors for any new tickets raised by email or via customer portal. any new user request created from portal is not reflecting in thi...
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Hi guys, just raising this issue that we've found out. When we've created our portal, no issues like this have occurred. It seems that this was a new issue. Now, months have passed, Commas started t...
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I noticed some of our clients are responding to this email "jira@xyz.atlassian.net". Does anyone know where does this email ends up? Or, there a way to change that email? Thank You!
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This is our set-up: We have a JSM project for internal IT Support. It's linked with a knowledge-base, such that we can share how-to & troubleshooting articles with our colleagues who need IT S...
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Hello. Customers of our site are not getting email alerts when said customers are added to the 'request participants' field. If a help desk agent is added to the field, they get the alerts as expecte...
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Atlassian Community Events
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| Thursday | ||
| July 29, 2025 5:22 PM PDT | ||
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| June 18, 2025 4:57 PM PDT |