Create a new queue filtered by 'portal groups'

[Marco Spinetti]

Hello

I am a newbie, I created 5 different queues in the portal, now I am trying to create also 5 different queues in the back office to manage the requests from the portal, mirroring the portal setup. I can't find the filter showing those groups. I find just the type of request (email, raise an incident, ask a question etc..)

[Jack Brickey]

Hi Marco, welcome to the community.

So when you say you've created five different queues in the portal I think what you are referring to here are groups not queues. Unfortunately groups or not available within JQL. You can create the cues using request types however if you have a request type appearing in multiple groups then this really won't work for you. There was a suggestion opened a couple of years back but it was closed is not being considered - JSDCLOUD-3472 

[Marco Spinetti]

Thanks Jack, that's exaclty what I meant. It's really unfortunate because it would be the best option for my needs. I need to replicate the same request types for each group. Ok got it. Thanks for the answer :)