customer satisfaction

[Andile Luvuno]

Hi all.

Is it possible to send the Customer Satisfaction survey to "Requested Participants"?

Your assistance will be highly appreciated

[Alex Koxaras -Relational- · Accepted solution]

Hi @Andile Luvuno 

Unfortunately, with all that Jira provides, you can't send the survey to the requested participants. This will always be sent to the reporter of the issue. Read more here.

[Andile Luvuno]

Thank you

[Angélica Luz]

Hello @Andile Luvuno,

Thank you for reaching out to Atlassian Community!

Allow me to step in to share with you that there is a feature request suggesting this ability:

• Send customer satisfaction to all request participants

Please, click on vote and also watch the ticket above to receive updates from our product managers.

Kind regards,
Angélica

[Andrian F]

@Andile Luvuno This might not be ideal in your case, but if you are willing to give up using the default CSAT feature and move to an external link then you can use the "Request resolved" customer notification.

You can setup the notification to go out to all request participants and in the notification you can maybe include a google form with a custom survey.

If that's something you are interested check this post here 

Thanks