Jira Service Management

...hat the email has not arrived. From what I can see under the ticket everything looks O.K. (the formatting looks good in JSM, and the comment is there and added as public). Without being able to see t...

• cloud
• jira-service-management

I want to see watchers and add myself as a watcher

• cloud
• jira-service-management

How do I get issue time tracking to turn on in Jira Service management Cloud???

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• jira-service-management

  I have created an New employee onboarding form in JIRA service desk , which automatically creates a user object in Insight.    The user has access to a number of business applicat...

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• insight
• jira-service-management

Hello There,    I am looking out to extract a report which can help do an analysis on excel sheet. This report should contain who created, status(either close or open or other), descripti...

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• jira-service-management

I would like to set the Assignee field on issue create based on the child value of a cascading select list. I am trying to use Automation for Jira and Scriptrunner unsuccessfully so far. What would y...

• jira-service-management
• jira-service-management-server
• server

Dear all, We have a special use case to cover which is as below : We have external customers who create ticket in Jira through an incoming Email Those customer does not have access to customer po...

• addon-com.javahollic.jira.jemh-ui
• cloud
• jira-service-management

Hello, I have a serious problem with my new service management portal. 3 out of 4 issuetype show reporter = undefined (Anonymous when you look it up in the issue search) and therefore issues being c...

• jira-service-management
• jira-service-management-server
• server

Hi ,   While I am trying to install netxms plugin and enabling it I am getting below error and also below errors.   I am uploading the netxms connector jar file to jira Manage apps -&gt...

• jira-service-desk
• jira-service-management
• jira-service-management-server
• server

Hi, how do I get the option away when selecting a service desk project from the portal start age. It leads directly to "Learn more about" section, where you can find knowledge base articles grouped ...

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• jira-service-management

I want to add custom field for an organization, I will then relate this field value with our salesforce instance to check if the organization has an active support contract. Currently their is no way...

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• jira-service-management

Hi, In the "Service Project access" for my Jira Service Management Project I have configured "Choose who can send requests to "project" via support@company.com or the portal: Customers ad...

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• jira-service-management

With latest version of cloud and next gen view, when I open any issue I cant find link to Automation Earlier Automation option used to come on right hand side. In next gen view, if I switch to Old v...

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• jira-service-management

Hi, We are getting duplicate tickets when an email comes in to us but the 'reporter' is only getting one automated email response - which is good. I noticed on the duplicate ticket the assignee bec...

• atl-orange
• cloud
• jira-service-management

Hi, I have been trying to export more than 1000 issues from JIRA however it doesnt happen and I need Excel CSV with all fields.  I have tried suggestions mentioned on https://community.at...

• cloud
• jira-service-management

Hi, I need to run a query to return all incidents linked to a specific merchant object (Merchant ID) Basically using IQL and JQL in one query Not sure how to do this in cloud or if it's currently ...

• cloud
• insight
• jira-service-management

I have read in few places while creating Structure and when we add columns such as Status, there is a type "formula" where we can do some coding and all. I have JIRA cloud version however I cant find...

• cloud
• jira-service-management
• structure

Hi,   I am building up multi folders and related hierarchy. As Structure is white in color, I would like to change colors of certain rows to have more proper visibilty how can we do it?

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• jira-service-management
• structure

Hi, we have an Automation rule that tries to set status to RESOLVED, when in Stauts "Waiting for Customer" and the SLA for Customer Timeout is BREACHED.   however, this is not working and Cust...

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• jira-service-management

Is JSM compliant ? Are there any tools it has to redact documents that have PHI.   -Albert

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• jira-service-management

Basically I want our agents to know what department a requester is from with out requester filling it out. I have found the "user property" field in custom fields but can't quite get it right. I know...

• cloud
• jira-service-management

How do I share a dashboard I created with only specific users on my team?    

• cloud
• jira-service-management

Hi! We have a problem viewing a file (PDF) that after the first three pages, Jira shows the remaining blank pages. If the file is downloaded, all pages are shown correctly. Does anyone know if this...

• cloud
• jira-service-management

I am setting up a JSM project that has a custom field with 3 values, Level 1, Level 2 and Level 3. Is there a way to calculate how long a ticket has been in each of those values from open to close? ...

• cloud
• jira-service-management

In ticket notifications for status or participant changes, the email notification shows me (Project Lead) as having updated the ticket or changed the Status. This is incorrect and does not show the ...

• cloud
• jira-service-management