Customer portal ticket filters

[Alejandra González]

Hi,

Is there a way for cancelled requests to be moved to the "closed requests" filter in the Customer Portal? What do I need to do so Cancelled + Resolved tickets move there? Is this something related with the transition resolution? 

Thanks in advance,

Alejandra

[Katarzyna]

Hi,

It's due to Resolution field on which this filter is based. Please check this post: 

https://community.atlassian.com/t5/Jira-Service-Management/Open-issues-appear-in-quot-Closed-quot-filter/qaq-p/1804413