Community resources
Community resources
Community resources
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- Questions
Jira Service Management
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When I trying, it is exist in unavailable action with this note: This operation can only be performed on issues of one issue type. Please choose issues of the same issue type.
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Can we delete or automatically delete the personal data we mention in JIRA tickets after a week or so? Is there any option for that? Thanks, J
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Hello, I have a set of fields that I have marked as 'Hide if Empty'. But if someone on my team wants to add a value to that field, how do they do that? Thanks.
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Hello, I would like to know if there is a way to add a new "table" type field when one customizes the form for customer requests. I ask this because I need a form where the customers can ins...
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I didn't find that option.
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Hi I wrote script that should return all organizations with their users in any Service desk project,but this script return 50 organization in any project: ArrayList<CustomerOrganization> getA...
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Hi. Request Type is not displayed in jira service managment in request queue. https://yadi.sk/i/ApRMkIvd1f5RKA In tasks, the type of incidents is set and displayed. https://yadi.sk/i/_KI4...
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Hi, Community! Is there any plan to develop the option to schedule user comments? I have not found a ticket for this improvement. Cheers!
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We have a screen that is associated with a status transition. This screen asks for a comment, which is added to the comments of the issue. See following screenshot for the screen: 99% o...
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I got an email that says my subscription was canceled. This is a free account but it wants me to add a credit card. Is this a glitch or do I actually need to add a CC# for a free account that I creat...
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Hi There, I'm trying to set up an automation rule on the following conditions. 1. When ticket status is changed from "Work In Progress" to "Waiting for client response" immediately an...
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When an agent replies to an email and adds an attachment, the attachment is not visible in customer's email.
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I need to add an additional field that is tied to a fix version. Is it possible to add a custom field to the "Create Version" form
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Hi...When I migrated to JSM, I created a custom field to capture the old ticket reference from our old ticketing system. This is a single line text field called SLRef. When I now export data, I face...
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-Added 4 users with "Administrator" Role to a Company Managed Project. -This is a business project. -None of the users are able to access the project nor receive a link to log into the project. &n...
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I've searched through the discussion forums and there are several discussions on this question, however no workable solutions above link mentioned using an app, however as there is a monthly...
2,636 views 4 0 Deleted user September 17, 2021 -
Hi, when I receive a new issue or service request, I am not receiving a notification about it. So, I have to check my panel constantly, in order to find if there is something new posted. What I need ...
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Hi Team, We try to import the jira server backup.zip to cloud at the time showing entites.xml file doesn't exist . can you have me to resolve the issue
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Any reason someone who is "reporting" issues shows as inactive? Is there a way to re-activate them? Charlie
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Hi, I am trying to understand the difference between Jira Sprint/Kanban framework and the Jira ServiceDesk queue. I am planning to migrate my old data from Jira to Jira ServiceDesk and looking for a...
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Hi, I'm trialing the Jira Service Management and have created a form for end user ticket submission. What I could not understand if the end user needs to have a jira account to submit a ticket. I ...
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Hi, I'm getting the error "is not a valid email address" when trying to add customers to an certain Jira Servicemanagement Customer portal. I do the following: Customers in the Jira Servicemanagem...
2,586 views 11 1 Deleted user September 17, 2021 -
Hello, Can you somehow change the content of notifications that come to your email as assignee or request participant? So it isn't in format [Jira](key)Summary, but rather [Asignee](location)Summary...
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Hello, I want to redirect customer to a web site after trigging a transaction, the URL is stored on a custom field . I'm using JSM on cloud. Could you help me with any idea please. Th...
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We're using JSM for our quality management system, with myself as the primary user. I've discovered that user replies to the emails the desk sends out aren't being recorded in the tickets. E.g. I use...
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