Allow Customers To See All Tickets

[Deleted user]

I've searched through the discussion forums and there are several discussions on this question, however no workable solutions

above link mentioned using an app, however as there is a monthly charge for said app, hardly seems a solution to allow customers to see a master list of all tickets

We are currently using a Sharepoint ticket solution, where there is a default link which can be used to allow all customers to see all tickets as a list.

So to ask specifically, with the latest version of Jira Service Management, is there a config scenario which would allow customers to see all open tickets?

For example an admin can access via...

atlassian.net/jira/servicedesk/projects/HIS/queues/custom/15

[Jack Brickey]

For a user to access the application they must have a license. However, you might consider using the official Excel addon . You could run that weekly and send the file over to them.

[Jack Brickey]

Oh, and there is also a google sheets Version as well. The advantage of this one is that you can schedule it to run weekly. And if you have some MS office skills you could even schedule the report to email to a list of recipients.

[Maura Swart]

One possible solution is to add all users to a single organization and then use an automation rule that assigns all tickets to that organzation when they are created. The downsides of this solution are 1 - you need to manually add all users to the organization and 2 - this precludes the use of any other organizations.

[Jacob Vu]

Hi @[deleted]

There's no out of the box config scenario to let your customers do that unless you provide them with access to your Jira instance which means giving them licenses as well.

Tricky situation but unfortunately there's no easy way to solve it out of the box.

Jacob