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Jira Service Management
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We think this is Insight related. However we tried disabling Insight today, and ran into all manner of errors. So we've re-enabled Insight. But we think that dealing with the popup on E...
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Is there a way to copy an existing help center page in a staging area? Also what is the best practice to create a service project as 2 are needed?
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We just upgraded our server install to the latest version of JSM, 4.20.2. Things went fairly well (with the usual installer quirks and errors) until we tried to disable Insight, which was throw...
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When using Approvals in Jira Service Management, a Status approved comment is added as a system comment by Jira when someone approves an issue. I would like to have this same information t...
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Hello everyone, I am testing JIRA Insight REST API to have a table from JIRA service Desk pre-populated from Insight Objects, I see a lot of conflicting information as to whether th...
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Hi, Is it possible to do the following : 1. Edit customer details 2. Add custom files like "Time zone" I have a support team which is spread in different locations...
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Hi Everyone, I'm hoping this is available and I'm just not finding it. I've added the 'Updated' column to our service desk queue, but I'd like more detailed information - in the form of a timestamp....
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Hi, in my company employees can create a leave request in via jira service management (Support desk). In the request a start date and end date of the vacation hast be entered. Is there a possiibili...
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Hi community, I need to tzranslate the service desk in several languages and I only get an translastion option for system fields like priorities. But my custom content, how can that be translated, b...
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The new calendar is great but the Planned Start and Planned End Date/Time cannot be used as a series for reports which is annoying as only Creation and Resolution dates can be used which is ineffecti...
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1. It is possible to configure Role permission for each Object type by selecting each user or group. 2.But its not working because all Jira Service Management customers have Insight User per...
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Hello everyone We want to establish jira service management We will be happy to understand what are the requirements for the database I would like to understand what data is required to set up an...
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Does anyone know if its possible to change the URL used by the Customer facing portal in the Cloud version of Jira Service Management? I can find documentation about how to do it for the server versi...
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I'm having problems with an automation rule that uses IF/ELSE blocks. I've previously been told that I need to explicitly use an ELSE. I don't need the last ELSE block to do anything - if I ...
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If you know the translation keys of the sentences that I have included screenshots below, please write them.
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how to get request details in jira service desk management using api
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Good day 1. I set default values for some custom fields 2. I configured the custom fields to a "Service Request" issue type 3. I create multiple Request Types on a Service Desk which uses the same...
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Hi, we use Jira Service Management and recently upgraded to version 8.20.1 (from 8.12.1). We are using Nginx as reverse proxy. Our base URL is https://xxx.domain.com After upgrade some content is tr...
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What's the best way to softdelete objects in insight? For example an object of type employee which has a unique E-Mail: I can't just add a flag or an Status "Deleted". Since it is possible tha...
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Hello, I'm trying to do some awesome automations with my Finance team for Invoices. So let me start with a bit of workflow User raises an invoice ticket on the Finance Service ...
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After changing the mail address of organization admin, i dont have access to admin area anymore. I tried to set the mail address to the previous mail address, but the connection to the administrator...
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Im planning to start JIRA asset management for a Small/Medium Tech company around 100 users in 4-5 countries. Also interested in barcode/QR code asset management with JIRA. Any guidance or template ...
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I have installed the 'Jira cloud for outlook (official)' plug-in. Is it possible to choose which fields are visible in this plug-in view? Thanks
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Hey, I wonder if someone has faced a situation, where, when issue is created, Time to first response and Time to next support step clocks are no matching. It only happens with one of our proje...
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Hi For Status and Transitions i added the description (purpose). I can see this text by mouseover, think there is the posibility to show this in a tabular form (like a help, with all the status and ...
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| User | Count |
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| 27 | |
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| 4 |
| Subject | Author | Posted |
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| 8 hours ago | ||
| yesterday | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT |