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Jira Service Management
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Content comments with attachment can’t reach client only text is sent, which will be a problem for some requests such as QR requests,But Only users with Jira access can view the request and check att...
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Dear Community, I would like to change the email notification sender address in my Jira Service Management project. I added 2 domains: "domain.fr" and "domain.com". Both are verified. I now try to...
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We currently have three email addresses for different help desks within our company and we are looking to create one Jira Service Management project. Our IT department are going to divert these emai...
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Hi all, our customers are grouped in rather large organizations and while members of this org would like to be able to see requests, they wish not to receive notifications. Since the reporter will ...
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I am not able to see customer Portal for Jira service Management also i have attached a snapshot for this can u please look into this on priority The above snap shot option are not available...
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Is there any way, where you can delete the action of opening the tab after resolving an issue, here you have to comment on how you resolved it? I want a certain request type to just be resolved when ...
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Hello, After updating jira server to version 8.19.0, the attachments were no longer displayed. We can download attachments from tciket, but after trying to preview the message "Ouch! We can't load t...
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I need clarity on the differences between a licensed (Premium) service desk agent account vs. a regular Jira user in my instance that needs to add tickets/requests through the service desk portal, bu...
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I have migrated Project Notification to another new Project I have created but now I have issue of replicating, once I do modification in one project notification it affect another project, kindly ad...
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I have lots of old cases to import with comments that we want to be internal. Is it possible to specify this on importing the CSV file using the External system import?
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I've created some rules automation and which is working fine. Now I want to create one more rule that refreshes current filter where issue is exist. Just see the image below: So, In abo...
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Hi, I have a customer who raised a support ticket in JIRA Service Desk via email. Ticket raised according to plan and I "replied to customer" with a few questions..... can anyone explain what happene...
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If I have two people working on an incident or service request, can I have them both enter time on a ticket? It appears that two people can enter time but it all gets combined into a single tot...
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Hi, I'm trying to set an Automation rule to set a value to a specific Insight object based on a certain condition. Can't seem to figure how to do it. What's the syntax? Can you provide an example pl...
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How should things that go on for indefinite periods like participation in working groups, standards committees, and so on be tracked and managed? These can't be issues that sit in a To Do or On Hold...
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How can an agent share a customer request with a collaborator?
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Is there a way to make organizations available (in bulk) across projects? We have added organizations in a specific project but want to be able to select those organizations in another project ...
253 views 1 0 Deleted user September 14, 2021 -
How does one change the recipient of a Service Management project new email request? I updated the Project Lead, yet I still continue to receive all the new request notifications. Any idea how to po...
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Hello! We are using the Jira for Server. We have a need for a plugin (time tracker) that synchronizes with the Active Directory Attributes Sync plugin. We would be grateful if you could sugges...
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Hello, My team is wanting to use Jira Service Management for a customer portal and knowledge base. However, we have three clients who all need their own articles and documentation to be privat...
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Hi community, Is there a way to sort SLA reports in alphabetical order? For now, I cannot change the position of the reports. They remain in the place I've created them. For exa...
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Hi, Is there any API call or JQL through which I can fetch the history of a request? Currently the API I'm using to fetch the details of a request is: https://developer.atlassian.com/cloud/...
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Good afternoon, I'm facing a problem where my Jira Service Management instance ( I had the trial going and I intend to continue with the free plan) is in a suspended status and I'm not able ...
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When I ticket gets created by somebody from the department (operations For example) only selected users should get notified and get maybe added as a watcher. Only selected (defined users should get ...
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The issue has a Request Type properly set and an Organization. The reporter is inside the organization however other customers cannot see the issue when they filter for "Open Requests". Status and Re...
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