Can Customers view custom fields and a few system fields using API?

[AtlassianAdmin]

Our service desk customers are limited to only certain fields when they view the requests (already created). Manage columns option doesn't allow to add custom fields, that are populated with values by the internal development team.

There is a request made by service desk customers to be able to have more visibility to the tickets. Can they use Jira APIs to get values of needful fields? If not, is there an alternative way? 

[Pramodh M · Accepted solution]

Hi @AtlassianAdmin 

Welcome to the Community!!

Yes, See the Reference below

So basically they can see the fields which are visible to them when creating the request.

Here's the reference

https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-request

Let me know if you have any further queries

Thanks,
Pramodh

[AtlassianAdmin]

Appreciate your quick response @Pramodh M

I hope there are no security concerns if we let customers use this API to view the tickets they raised. 

Since they can see only the fields available while creating the request, any additional fields I would like to be accessible to them must be added to the request form. Is that correct?

[Pramodh M]

Yes Correct @AtlassianAdmin !!