Automation wont run due to SunCertPathBuilderException: unable to find valid certification path to r

[Gabrielle Walden-Alves]

How can I fix my automation script that's getting the following error in the Audit log. 

Action details:

Error running JQL search to find issues breaching SLA:

"(cf[10377] > 20160m and cf[10377] < 20167m) AND (project in (10016))" - SunCertPathBuilderException: unable to find valid certification path to requested target

The automation is configured as

Trigger - When: SLA  threshold breached

Criteria -

Custom SLA called Effectiveness Check

will breach in the next 14 days

Then send an email 

None of my other automation scripts are having an issue or giving me the same error in the current project or across any of our other project spaces.

Please help. I am a project administrator and an Atlassian administrator.

[Kian Stack Mumo Systems · Accepted solution]

@Gabrielle Walden-Alves, 

Are you running this on Cloud, or server? I've only seen certificate issues on Jira server before.

If you're running on Cloud, I would raise this issue with Atlassian support. Based on what you are showing, there aren't any configuration issues which would be causing this error.

Thanks,

Kian

[Gabrielle Walden-Alves]

I'm running on Jira Cloud. I will reach out to Atlassian support then. 

Thank you!