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Jira Service Management
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Hi community, Is there a way to sort SLA reports in alphabetical order? For now, I cannot change the position of the reports. They remain in the place I've created them. For exa...
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Hi, Is there any API call or JQL through which I can fetch the history of a request? Currently the API I'm using to fetch the details of a request is: https://developer.atlassian.com/cloud/...
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Good afternoon, I'm facing a problem where my Jira Service Management instance ( I had the trial going and I intend to continue with the free plan) is in a suspended status and I'm not able ...
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When I ticket gets created by somebody from the department (operations For example) only selected users should get notified and get maybe added as a watcher. Only selected (defined users should get ...
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The issue has a Request Type properly set and an Organization. The reporter is inside the organization however other customers cannot see the issue when they filter for "Open Requests". Status and Re...
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Hello, We recently upgraded our Jira instance and one of the things we noticed is an unfamiliar name in the 'Request Participants' dropdown when creating a ticket in the service desk. Not sure...
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Hi all We are using Jira ServiceDesk 4.1 and have some projects configured to create ticket by email. We have detected that emails sends from a scpecific email are not working properly because no t...
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We have a few workflows where there are multiple approval steps in succession, these are normally different people but in some cases the approver for stage 1 is the same as the approver for stage 2.&...
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Domain added to allowed list but email still not being receive
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I need to get the quantity of comments per support engineer in a project , it is not easy to get these information because there are many tickets in a project , how to do this ? ...
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Hi there, I set up a Documentation Feedback Form to be used by customers based on the Task Request Type in JSM. Out-of-the-box it provided a drop-down of usernames and email addresses. I can't remov...
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Dear community, I am trying to follow the help pages but NONE of the articles apply. I try to change the default issue types but they do not appear in my project. I try to assign Issue type sc...
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Hello, 1. Can I do categorization of emails that I receive on service desk?. If yes, how? 2. What all I can do on your platform if I want to use it as a primary email support for customer service? ...
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From the task, we send the client a picture with the text, and the client receives only the text. What could be the reason?
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Hi, I just noticed the following warning message in the log whenever I access this issue. I have no idea where this could come from...any idea's anyone? 2021-09-14 08:53:27,343+0200 http-nio...
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Hi Team, I am working on scriptrunner on JSM data center. I am looking for a Scriptrunner script to validate difference between start and end time is not more than 3 months Please advise. ...
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We have recently run a test migration of our Jira and Confluence services to the cloud but in Jira we now see the name former user against any old comments that people had made. New comments are fine...
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En la sección de automatizaciones en Jira Service Management al seleccionar un "Nueva acción" porterior "Realizar transición de incidencia" No permite deshabilitar la notificación al correo...
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Our team gets emails each time an issue is created for our project. I have included a screenshot of what the email notifications look like. We use Urgency instead of Priority, so the email just says ...
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Hi everyone. I would like to know how I can disable the notification to the mail of the execution of a specific automation. In the specific case when I go from a Completed to Closed transition, sin...
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Hi all, I'm trying to create the ability to reopen closed tasks. It seems I can't do this while the workflow is currently active. This workflow is currently attached to just one project. ...
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Hello - we're looking to add a few hundred organizations to a few of our projects, and I'm wondering if there's a way to create and/or add organizations in bulk rather than typing each organization m...
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I am uploading a csv file where the status field needs the status id to accept each issue without error. Is there a simple way to get a list of the built-in statuses with their assigned status ids? ...
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The description field, on the screen that presents the details of the request opened by the customer, disappeared. The field was available and suddenly it disappeared. I'm looking for a way to confi...
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I am wondering if/how this can be built within the advanced compare condition using boolean. I am attempting to change the request type of new issues when the description contains "missing" and "arti...
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