Jira Service Management

¿Jira permite una integración con software de Contact Center para la gestión de reclamos?

• cloud
• jira-service-management
• jira-service-management-cloud

I tried out the "HR service management" template. As end-user role, I tried to raise a request but I could not proceed with this field "Who is the employee's manager?*" Where do I configure this?

• cloud
• jira-service-management
• jira-service-management-cloud

Our work account closed. It says ‘you havent got permission’ we used yesterday but today we cant use anymore, why,?

• atl-rvw
• cloud
• jira-service-management
• jira-service-management-cloud

Let's say in our organization, we want to have 2 Jira Service Desk portals. E-Commerce Application portal - This allows anyone from the public to create a service desk ticket if they have an issue ...

• cloud
• jira-service-management
• jira-service-management-cloud

Does anyone know if duplicate issues can be identified using Advanced Branching that requires a smart value or am I off track?? Here is what I have but not working. I'm not sure of where the smart va...

• cloud
• jira-service-management
• jira-service-management-cloud

Is there anything built into JIRA (cloud based, team managed) where I can create a report that checks for this --- status in (Approved, "In Progress", "In progress", "To Do", "Waiting for Internal ...

• cloud
• due-date
• jira-service-management
• jira-service-management-cloud

I would like to add a field when I am creating a project. There is a place to add the name of the project and the key but I would like to add a few other pieces of searchable or categorical informati...

• cloud
• jira-service-management
• jira-service-management-cloud

How can a checklist be added automatically due to a specific label?   

• checklist
• cloud
• jira-service-management
• jira-service-management-cloud
• label

Hello   I'm looking for some help and advice. I am currently configuring an automation to send an email to a line manager when HR submits a request for a new employee. The automation rule work...

• cloud
• jira-service-management
• jira-service-management-cloud

Scenario: Service desk with 3 agents (IT, Office Manager & HR). The Portal has 3 Portal groups setup to match the agents, with relevant request types inside each. The HR requests are confidential...

• cloud
• jira-service-management
• jira-service-management-cloud

Jira Service Management 4.5.10 On the customer portal I would like to display a field presenting a list of services. When the customer chooses a service, then it must be possible on another sub-fie...

• customer-portal
• jira-service-management
• jira-service-management-server
• server

Hello, I've been tasks with setting up some automation in order to pull certain information from Jira Service Desk tickets when raised as a Change Request issuetype and place the information into a ...

• cloud
• jira-service-management
• jira-service-management-cloud

I've purchased two JIRA licenses, not knowing which license did I need to migrate my JIRA instance. The Service Management license tells me that I'm unable to proceed due to license mismatch. Please...

• jira-service-desk
• jira-service-management
• jira-service-management-server
• server

How can I close an issue using V3 rest api? I need to update status(Resolved), resolution code and comments. Please help me with complete payload structure.

• cloud
• jira-service-management
• jira-service-management-cloud

Where in the tool can you configure the alerts sent from JSM into Ops Genie so the information is more relevant to your specific instance. (I want to change the description from Incident raised to wh...

• cloud
• jira-service-management
• jira-service-management-cloud

I have enabled the change management feature. When creating a new change I can set Planned Start and Planned End date. Setting this date does not allow me to set a timezone for the time/date. As a re...

• cloud
• jira-service-management
• jira-service-management-cloud

In our organization, we use get high severity tickets when some thing went wrong, during that time we have implemented emails/SMS but those features are much enough, so we are looking to give a call ...

• cloud
• jira-service-management
• jira-service-management-cloud

Good afternoon! Can you please tell me how in Jira Service Management you can configure the visibility of comments for a task? Jira Service Management in our company is used by the IT department to ...

• cloud
• jira-service-management
• jira-service-management-cloud

Anyone having similar issues? If i want to filter tickets by date range from say 19Nov2021 to 25Nov2021 the result would only show 19nov to 24nov, it would not show results for 25nov. it seems lik...

• cloud
• jira-service-management
• jira-service-management-cloud

How can 35 subscriptions be completed? 50 is too much for us.

• cloud
• confluence-cloud
• jira-service-management
• jira-service-management-cloud

I want to create a Customer Portal that let the user book themselves on training. 

• cloud
• jira-service-management
• jira-service-management-cloud

I want to implement the portal only for external clients, what is the best practice to do this?

• cloud
• jira-service-management
• jira-service-management-cloud

Liebe Community, ich bin Systemadmin in einem Unternehmen und möchte ein Ticketsystem für meine 300 Mitarbeiter*innen aufbauen. Aktuell scheitere ich daran den besten Weg für meine Anforderungen zu ...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi everyone,  our support team is working with Jira Service Desk and our Development Team with Jira Software. The bug issues are dublikated from Jira Service desk to Jira Software (we also have...

• cloud
• jira-service-management
• jira-service-management-cloud

My company is looking for a software service management customer support product. We use Jira on the development side, but want a solution where our customers can report any issues they have with the...

• cloud
• jira-service-management
• jira-service-management-cloud