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Community resources
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- Questions
Jira Service Management
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Hello Atlassian Community :) Unfortunately we are unable to raise a request with the Atlassian Support (just receive the error message: "Something went wrong, please try submitting your request agai...
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Hi there. Iam a new Jira user/admin. I creat a service desk Project using Jira Software. But a can't create a automotation rule. I try create something like: when a new ticket as open, using e-mail f...
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I would like to be able to post a comment that is triggered by an event (in this case change in status). The automation rule I created however seems to be posting a comment as an internal note...
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Good day, If I have JIRA licenses for 100 agents, it means that I have availability to include 100 people with the role of Administrator, Service Desk Team, correct? Clients who access the portal t...
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Every now and then I noticed the emails are not consistently being converted to tickets? Has anyone experienced the same issue?
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I have a service desk agent who has a valid JSM license, and is correctly added to all correct groups to access our JSM support project. Only for him, some of the queues are showing 0 tickets, while ...
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We have an automation that works in response to another automation and it has worked for a long time, recently it stopped matching conditions or works very sporadically. The setup is as follows. 1....
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Hi Team, Context: We have a requirement where my client is using Jira Software (Cloud) instance(to define their sprint planning and create task/user stories/bugs on their own side), which I...
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I have a situation when I have a project and some linked issues (epics, task, etc.), and a couple of these linked issues have a status done but not each. And now I need to make some Post function wh...
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How can I use the user profile field "Organization" which is available in the portal in the issue view?
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Hello, best regards In this case, I ask you about a problem with a specific client that the send button does not work for when generating an incident. It was tested with several browsers in fact th...
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We've set up a new Jira Service Management instance, when users are registering to use the portal to raise requests they are being emailed a registration link that is invalid. Does anyone know how i ...
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Hello! I am an administrator of a team managed Jira Service Desk project. At some point the workflow stopped working in the project, and I can't seem to find the reason why. It used to automaticall...
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We set up a service management project using a free plan to see how it would work, this week our service management project is still visible but the key features have disappeared such as channels, an...
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Project Setting ---->Automation-----> Rule is defined in such way that if it Satisfies the certain condition Email must be triggered , we could not receive an email ...
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Project Setting ---->Automation-----> Rule is defined in such way that if it Satisfies the certain condition Email must be triggered , we could not receive an email ...
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As a B2B Saas company, we are using JIRA to handle requests and tasks, and Skype to manage chat conversations and calls. Skype is algo good because, being a B2B, we also need sometimes to contact pro...
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I need help with upgrading as it breaks service management module and I cannot access any tickets or queues once I upgrade to either of the above versions. It seems to upgrade fine and everything com...
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We are using the integrated JSM Insight on our cloud environment. Our challenge right now is that we have several object types that are linked together, but when importing object type A then t...
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Hi all, In one of my service desk project I currently have knowledge base with confluence, but When I try to connect from the service desk, a message appears - refused to connec...
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Hi community. Is possible to reset the SLA in one issue? Can I restart the SLA in the issues? And if is possible, how can I do? Can I reset by groovy? Thank's.
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Hi guys, I am trying to switch the database from sql server to postgresql 14.1 by following link: https://confluence.atlassian.com/adminjiraserver/switching-databases-938846867.html#Switchingdataba...
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I am just starting with a company which has been using Jira Service Management for a few years. Does Atlassian offer a health check to see whether we are doing it optimally for our situation? I see t...
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We have it installed and for one of our Service Desk projects, it automatically adds a particular person to the "Request Participants" field. A previous person set this up and I don't know how ...
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We use Login Free plugin for allowing anonymous issues creation: However, since some time, when a user accesses using this functionality, she may see the issues created by other users that also acces...
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| User | Count |
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| 27 | |
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| 4 |
| Subject | Author | Posted |
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| 4 hours ago | ||
| yesterday | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT |