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Jira Service Management
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We’re hosting a virtual conference (tickets here: JiraCon21) on Oct 5th & 6th bringing together the Atlassian user & developer communities. There will be ~80 speaking sessions and dem...
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We migrated tickets from one of our software boards and they migrated fine, new tickets created on the Service Management board but Users cannot see any of these tickets on the Portal, only New ticke...
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Hi I have a patching Job that gets executed first Monday of every month. However, I would like the ticket to be triggered a week earlier so that the Engineers are notified giving them ...
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How to set up an exchange of comments between a client and a developer within a single task created by a client?
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In our Jira Service Management project , we configured Email requests. However, issues created for received customer emails are not assigned to a request type, resulting in issues when we reply to th...
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Hi Team, Have a requirement on URL field, We have a URL field when user creates a ticket and the entered URL Exists on previously created tickets, Automation should add comment with Key of e...
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Hi All, I have requirement on URL field, we have a URL field X when a ticket is created Jira automation should check the entered URL is exist on previously created tickets, If exists an comm...
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In a Jira Service Management project, I need to make a transition when a customer is adding an attachment to the issue from within the portal. I tried to create an automation rule in Automation for ...
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Automation failed. Error: Actor does not have permission to view one or more issues, or the issue wa
I had automation working to automatically transition the status when someone comments. Now it has stopped working. Now it has stopped working. I am not the only person working on the project so I don...
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I need a JQL to see how many tickets I have received from every customer last week.
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Hi everyone, I'd like to check with you. As now I'm set the automation rule for assign the ticket to the assignee with workload balance. As a check on the work log, I found one case has a lo...
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Hi there, I have multiple projects as an example above. However all portal customers from different organizations are seeing these. Is it possible to only show the Customer Portal Per Orga...
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Hello, There are only a very few limited fields in the dropdown of Configure fields .This is while creating an issue in the Jira service Management for the project DEMO General Service Management . ...
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Hi Team, We are using Jira Service Management Cloud! I am looking for solution for Group/Parallel Approval. So, we are in Go-Live situation, Can you quickly guide us for approval process. Regards...
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Hi Team; How can I get Deviniti queues and Issues on my JIRA Portal menu which will assist me to extract reports CSV files for tickets closed,pending,waiting,etc.
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When user clicks on related knowledge base help document link They get this error Links to confluence knowledge base and Service Desk Management are intact since it brings up ...
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Good morning community I share the following image, to see if anyone knows what complement it is and what it is called and could explain to me how it works, is that it is marked in red, I thank you i...
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Há como contratarmos um plano para deixar as automações ilimitadas de todos os projetos, incluindo o Jira Service Management?
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We have received notice from two customers, one east coast and one west coast, both using Chrome that had to go through forgot password and now cannot get logged back in to our portal to communicate ...
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We want to be able to categorize our KB articles into relevant groups. When creating a category and adding a KB to it, it immediately affects the customer portal experience. Rather than them b...
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HI All, Have one requirement to map more number of request types in grouping for single service desk project For example: Project: ERP Grouping : SAP Support, JIRA support, .... Almost 10 G...
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I am working in the Issue Detail View of a Kanban board and do not see an option to add in "Request Participant" field. Is that even possible to add that field to the Detail View?
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I just migrated my object schemas from the Insight Cloud App to Service Management. The migration went fine. But now I am trying to figure out how to setup the automations in Insigh...
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Hi, Is there a way for cancelled requests to be moved to the "closed requests" filter in the Customer Portal? What do I need to do so Cancelled + Resolved tickets move there? Is this something rel...
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We uploaded all our customers on an excel file but the invite emails were not sent. How do i send them out? I was able to get some customers online with "Forgot Password" but i don't want to walk all...
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