Community resources
Community resources
Community resources
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Jira Service Management
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I am trying to set due dates on tasks created to 6 business days after an issue is created. In another question line for due dates, I found the below as an option where X is the number of days you wo...
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I Would like to set up some automation which would notify (via email) senior members of the team when a ticket has more than 10 comments on it. Could someone shine a light on this for me pleas...
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Hi, we want to conduct anonymous customer surveys on a Jira Service Management instance (cloud). That's why we have a portal that allows anonymous access. However, there's a field called "email...
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I was wondering if raising private requests in the "Share with" field be disabled/removed for Jira customers. We want to prevent a situation where customer will raise a private request instead of the...
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Hi, for now, our customers have 3 options in the 'request' view: "Created by me", "Organization name" and "All". In our case, Organisations' view is the same as 'All' view, so these lists are ...
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We have just moved from Standard to Premium Service as we use the Insight Asset Management App which will disappear in March. We previously used CVS to bulk import assets but we can’t see that on the...
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I know this is more a training issue, but when our agents use the Edit button and also add a comment to the reporter, the reporter gets an email with ALL of the edits. So, every field that was ...
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I have used Javascript to update the widget's email as we know it within the application, however when I try to submit the values have not been validated therefore the input has an outline as if it i...
1,082 views 1 1 Deleted user December 16, 2021 -
Is there a way to get the total number of interactions (agent and customer comments, it won't count internal comments) for X amount of tickets? For example, last month 40 tickets have been cre...
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Hi- User has her Jira name changed on the account. Can she track her old Jira Integration tickets with the new Jira account? Thank you for the help!!
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Good morning, I am in a project to integrate the products atlassian, jira work management, jira software and jira service management, I am trying that according to the type of client request it reac...
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I use linked issues in automation rules. I have created a new linked issue type. I want to change al the issues with linked issue type A into linked issue type B. Is there a way to do that or do I ha...
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I created the configuration to import objects from AWS with the software: "insight discovery aws". After finishing the import process I find that the instances of the object types are not loaded int...
542 views 1 0 Deleted user December 16, 2021 -
Buenas noches presento este problema al momento de agregar un correo en jira y para mi es super delicado porque son todos los proyectos donde me sale este error y necesito vincular.. Les agrad...
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Hello, We have a project that migrated from JIRA Server and did not allow for reporters without accounts so we have a custom field with the email of the reporter on every issue. Two questions: Is...
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Hello community! We have an approval process already established in JSM that requires two internal approvers for the issue to move to the next step in the workflow. However, it is a new requir...
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Hi, How can we view reports per agent to see how much time agent spent, on what ticket during a day? I know that you have different addons, but after contacting 2 top addon's vendors, both ...
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How can we create a template so that our users can select it when they are working a ticket and they want to create a new article? Right now it appears that only two default templates are appearing: ...
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I am attempting to update an Insight Object attribute using automation, however, get errors: Automation rule: Am I using the wrong syntax? Appreciate any help on this... Thank you!
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...nless they use a support form and specify their country (which is only true for around 10% of requests). we can only define requests for the USA by who they are assigned to for handling. But the i...
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Hi! I am trying to set automation that when the status of an issue in one project changes, that it should update to the same status in another project. I have followed the instructions that I have f...
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Hello, In our organization, all our support mails are routed to JSM Id so the ticket gets generate and hence respective engineer starts working on same. Today we got the case where the ticket was n...
684 views 7 0 Deleted user December 15, 2021 -
We use the "time to resolution" SLA with a weekday calendar (8:00 - 17:30). Any tickets raised outside these hours (17:31 - 07:59) the SLA clock stops and then starts again once it is in office hours...
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Hi, We use the Active Directory Attributes Sync app and the Email this Issue app. Now we would like to show the data of a user entered in a users picker custom field in a mail body. Information su...
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If I query e.g. https://bitbucket.base.url/rest/api/1.0/admin/license I will get response where the only thing I can map to in import object mapping is a sub-object "status" (which insight for som...
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