Community resources
Community resources
Community resources
- Community
- Q&A
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- Questions
Jira Service Management
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We use the "time to resolution" SLA with a weekday calendar (8:00 - 17:30). Any tickets raised outside these hours (17:31 - 07:59) the SLA clock stops and then starts again once it is in office hours...
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Hi, We use the Active Directory Attributes Sync app and the Email this Issue app. Now we would like to show the data of a user entered in a users picker custom field in a mail body. Information su...
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If I query e.g. https://bitbucket.base.url/rest/api/1.0/admin/license I will get response where the only thing I can map to in import object mapping is a sub-object "status" (which insight for som...
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We've recently set up Confluence and are working to build some KB articles. However, I notice that the Knowledge base field shows all the articles as "related articles". including the Knowledge base ...
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Hi team, We are planning to implement Jira service desk. Kindly share the Pricing details for 100 member organization.
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Hi Gang, We are currently in the process of lifting from old insight app to the new Jira one. I use Python requests to download a table of objects from a schema and on the old insight app i could j...
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Hello We have Insight objects for our customers where we reference different types of other Insight-objects. And we have one special field: Services, where we choose within a dropdown linked to the...
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we have an automation rule that must meet 2 requirements for it to work: - Status not in Gesloten - Updated <= -1w I am wondering why the queue is showing tickets with the status "geslo...
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Hello! I have Jira SD - Jira Software connection via REST API. Everything was working fine. But suddenly connection failed with this logs: 2021-12-15 11:23:23,373 ERROR [jobs.AbstractCustomSchedul...
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When an issue is created I would like to update some Insight object's attributes. I tried a few solutions but every time I got a "No issues were found, stopping the rule" message. BR Petar
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Hi, I am using Atlassian software (service management, confluence, bamboo, bitbucket) Is there any plugin for keeping and storing customer's credentials servers? I want to store credentials o...
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Hi All, I have a Jira Service Management cluster running at 8.20.2 and the infra is like: 1. Two virtual machines on Azure are serving the application, aka jira service management 2. One virtual m...
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Hi, Is there a limit? by instance or project? Thanks
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Slack notification always default to 'Medium' as Priority even if the issue was tagged as 'Critical' or 'High'
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Hi Since two weeks ago, our SLAs for a certain issue type isn't working. When I had a look in the SLA that issue type wasn't there so I added it back but it still doesnt appear. th...
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Hi team, I've got change management in place, but occasionally one of my techs gets trigger happy. He's part of the CAB normally, but when he raises a Change Issue, I want to be able to lock him out...
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Me enviaram convite e já permitiram meu e-mail de acessar o Jira da Equipe, porém toda vez que tento recebo como erro: "danilo.costa@cd2.com.br não tem acesso a Jira em cd2.atlassian.net...
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I used to be able to submit entire slack conversations which included a small thumbnail photo of each person and their responses. I now receive an error message. Is it not possible to paste in convos...
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Hello community, I would like to use Automation to copy Request Type value to a custom field in a child related issue. I tried some options but no success at all. Could you help me? Thanks in advance...
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I have an Insight schema with object type "Users", with an attribute "Manager" which is a reference to the same "Users" object. On the other side, I have a service request on Jira Service Management...
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Hello everyone, I am creating a support platform with Jira Service Management and I would like to know if customers who will access the support page must have a Jira / Atlassian account. By the w...
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Hi all, we have encountered a problem with Jira Customer Service Desks: When trying to view an existing ticket using Firefox, the browser loads forever and does never display the ticket. This prob...
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Sending email to approvers but using 2 different approver fields depending on transition in workflow
We have 2 locations in our workflow that require approvals: 1. Peer Review 2. CAB Review For peer review I am using the Approvers field. For the CAB review I am using a custom multi-user fie...
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Hello Jira, we are using JSM 4.20.2. there is auotmiation to alert to some users. so some user added to participants automatically. I want to setup that some user not to add participant automatica...
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We have a JSM portal that is open to anyone and we have a lot of requests that come in on a daily basis. Currently we create the issue with the agent as the reporter and then add the customer's...
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Atlassian Community Events
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| July 29, 2025 5:22 PM PDT | ||
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| May 29, 2025 11:41 AM PDT |