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Jira Service Management
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Hello, We are attempting to brainstorm ideas of how JSD can send automatic updates on a ticket after 24 hours on a status. Specifically, we want the reporter of the ticket to receive a response say...
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Alguns usuários nos relatam que nos enviam e-mails, porém não recebemos as solicitações. O que pode ser? Temos como configurar SPAM?
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Hi. I had the Jira Service Management Security Advisory 2021-10-20 pop up in my service desk today, and looked through the advisory, and I don't see any mention of JIRA Service Desk 4.9.0, ...
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Hello, We are using Jira SM Cloud and the current priority are used on every Jira project. However, I need to create a different priority for our Service Desk. The current Priority are ...
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Hello, I have a project workflow that has a required approver field listed for service desk agents of the project. We are wondering if it is also possible to add a transition or status...
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We have set up syncing users from Gsuite, but we added a new user in Google Workspace 2 days ago and it has not been synced after, as I mentioned, 2 days. I found this: https://confluence.atlassian....
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When the project notification is opened the page throws up a blank page instead of Notification lists
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I'm building an automation that triggers when an Insight object is edited, and if 2 specific attributes were edited it will update an attribute of another Insight object. I need to use the "Send web...
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Hello, Is there a way to assign a different resolution screen depending on the priority level the ticket is set to upon resolution? We are trying to add a new field type required in the resolution ...
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So a colleague has requested we make the file size bigger on the jira tickets and I'm really wondering of there's a reason I shouldn't.
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Hi Guys how can i stop sla on holidays and outside working hours ? example all 23 april or between 27 october - 29 october
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Dear Members, Hope you doing good. Please look into it. Got help from @[deleted] last time :) trigger was working fine before but after minor tweaks it stop working even after rev...
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Hi, I have customers who send an email to the email that is linked with jira (for email ticket creation) but do not receive an email confirmation that their ticket has been created. No options have...
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Hi guys, I was wondering if there is any way to send an email notification to JSM portal customers when a new knowledge base article is added/published to a project they have visibility of. I didn'...
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E' possibile gestire l'oggetto in modo che i ticket non risultano doppi alla ricezione di una nuova mail? Ad esempio se ho già un ticket aperto con oggetto "123456" ma il cliente/collaboratore invia ...
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Hi all, About 2 months ago we setup an email address that is designed for us to send suspicious emails to. We have integrated this with Jira where Jira scans the inbox of this email address and ...
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Good Day, Will you please assist, since yesterday morning, no new tickets have been received and I can see that end users include the correct email support mailbox in the requests which they normall...
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even if I give him the jira service management access, I can't find him in the customer portal page (Neither active nor inactive)
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In any project created with the ITSM Project Template navigate to Project Settings > Fields and under the list of fields you'll come across this field. I could not find any relevant...
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Hi We had a problem with SLAs, not all issues that supposed to have SLA had them. We couldn't find a pattern for that but "Update" button for SLAs was still active. I've recreated the SLA and after ...
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We have both Jira Service Management Cloud and Jira Cloud. We are using the Jira Service Management Cloud for our client submitted issues. We have it setup that the client will sub...
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My Mail handler is returning this message "Creating issue" when I test mail handler but the issue is not creating on JIRA project. The user specified for default reported has the permissions, I have...
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Hi, I have this issue. Asked me to use advance search but I can't find it.
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I have setup JIRA SM to automatically create tickets when received by our Customer Support email (i.e., support@123.com). Some emails are emails from humans, some emails are auto-generated alerts fro...
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We have set permission to the group "all users from Google" for using tempo timesheets, and one of our users who was added recently hasn't been added to this group. On top of that, the "Gsuite" secti...
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Atlassian Community Events
| User | Count |
|---|---|
| 21 | |
| 13 | |
| 11 | |
| 9 | |
| 8 | |
| 3 |
| Subject | Author | Posted |
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| 4 hours ago | ||
| 11 hours ago | ||
| Wednesday | ||
| Tuesday | ||
| September 4, 2025 1:00 PM PDT |