Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
-
I want to add two categories to our customers like - works for sales/HR/PR ... and - is employee/leader/trainee/contractor... So I can evaluate who (which department, which group of colleag...
-
Hello, in our service desk we are using the standard customer notifications of the project. Additionally we are using custom automation rules: If from country X, add internal comment where User X,Y...
-
We are exploring registering all our services in opsgenie for alerting and incident management purposes. I have seen that these services flow into Insights in JSM, which is really handy, but the sche...
-
Hello community, I want to add the Field "Epic Link" as a required field for Issues. I already found a solution how it can possibly be done in https://confluence.atlassian.com/jirakb/how-to-mak...
-
Hi Friends, Hope you doing great, this is the first time I am using Service management on Atlassian cloud In a service requests fields dropdown I want to add one of my own custom fields to se...
-
Hello team, I would like to know how to create an automatic message when a ticket is created. Meaning that as soon as the ticket is created and assigned, an automatic message is sent o...
-
We have an Insight schema created with a "group" type attribute associated with an object type X. I created a Insight Object type custom field with just the schema and the object type mentioned in th...
-
Is Jira service management free with Jira ?
-
Hello, In Cloud JIRA, if a ticket is raised by the customer , there is this "More fields" option that is seen on the right hand side of the ticket . This has the fields that are not the part of the ...
-
When I enter Insight, I get the following message and it stays like this, following the instructions I can't find how to enter, since the options don't seem to appear.
-
Hi everyone! I would like to create a select list about Vendors of our Company and each vendor name will have a related email address. Similar to User Picker where you can choose a user and t...
-
When we create tabs in the ticket screen,the first tab always takes the name "General" - even if we edit the name inthe screen configuration,it always says general in the ticket . Is there anyway to...
-
Hi there, I am attempting to set up a scheduled task using automation to create a ticket for a monthly task. I have the bulk of it working but am struggling to get it to edit the Issue Type. ...
-
Hi! Since this has been on the backlog for so long https://jira.atlassian.com/browse/JSDCLOUD-4519, I would like to ask if there's a way to actually detect new user using scriptrunner and them t...
-
I want to create a complex JSM project and it will essentially serve as a template for multiple JSM projects. Is it possible to clone it, including portal and automation?
-
I feel like I'm running in circles trying to figure this one out. I've added approvers to a couple request types but at this point the customer has the ability to type in the email address of a...
-
I need to be able to bulk change owners and permissions for filters and dashboards. I understand this is not possible with Jira Cloud out of the box. I am trying to use script runner to...
-
2 knowledge bases linked to our project, one we want customers to see and use and the other we mark internal to techs and not have the send the internal articles to customers. Theres no easy way to s...
-
Hi all, So I created a request type but was under the wrong category on the side. Is there a way to move it? I know I can just delete the one and click on the left and re-add it, but just ...
-
We have a new user in IT here we invited to the portal, and he never receives the verification email. This is on Jira Service Desk, cloud version. He gets the invite, and he goes in to set up ...
-
Hello, I am using JIRA SM 8.18.1, my question. I want to remove the search bar that is on the portal home page. Thanks for your help MB
-
We have so many filters that have been created it is extremely difficult to find which ones are in use on what dashboards. There are many created by people who no longer work at my company and we hav...
-
Hi Everyone, So far my search did not give me proper results. My Use-Case I've got Company-Software, that I want to create requests in our Jira Service Desk, based on automated QA results. I...
-
Hiya, We currently use the Insight App within Jira Service Management and it will be no longer available as a standalone app from the end of March. If you are currently using Insight, what are you l...
-
a manager has requested all his employees by linked to him so he knows when they open tickets
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 27 | |
| 10 | |
| 7 | |
| 7 | |
| 6 | |
| 4 |
| Subject | Author | Posted |
|---|---|---|
| 6 hours ago | ||
| 14 hours ago | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT |