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Jira Service Management
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Sorry, there was an error in the Post-functions.. Thanks for help
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We had a crash of the software, now it is restored but nobody is able to log into it. It's brought us to a standstill and I cant find any direct support for this issue. HELP!!
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My client has 200+ users who need to access and submit a form/task using the portal. The workflow we have setup is the task has to be approved or declined by a manager. It's almost as if I need two d...
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Boa Tarde, Como, se for possível, eu posso pegar todos chamados com valores duplicados na descrição em uma consulta em JQL? Obrigado
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Hello, I want to create a field that shows in what version a bug was found in. So, Fix Version is where it will be fixed and I'd like to add a Found Version field where the options are the av...
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Is it possible to restrict some fields like due date to the reporter or assignee, meaning only that person(reporter/assignee) will be able to set/modify the due date. Perhaps an automation could be o...
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Hi Community, I have got Open->Assigned->Deployed. In this Transition, Open->Assigned will be done by one initiator and Assigned->Deployed will be done by another. How to get both...
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We have been using the new JSM slack assistant for a little while and have the bot in two channels that are related to the same JSM project, in the triage channel we will get a message from say one c...
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Hi All, Is there a way to differentiate system-generated emails and user-created emails when issues are created via an email? We want those system-generated emails to be then considered as P4 prior...
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I have been trying to add the reporter based on the manager field after the creation of a ticket. Testing this running a manual triggered automation. in the reporter field I used:...
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I want to add a group to a security level, but don't see al the groups. Is there a maximum on the number of visible groups?
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I want to exclude my incident issue type when it's in a specific status. I want to include my problem issue type when it's in that same specific status. How do I do that query wise ?&nb...
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I have three versions of "How can we assist you today?" custom fields: How can we help you today? - BIA How can we help you today? - External How can we help you today? - Internal&nb...
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I have connected my JIRA Service Management project to create service request from emails sent to my companies support email. The connection worked. I then sent a test email to the connected e...
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Hello, I am looking for an APP to track work time with a strat and stop button on tickets like "Automated Log Work Server", it's a very good application. But unfortunately, this one doesn't quite f...
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I want to create 1 group A support group of 2 or 3 people and i will assing requests to this group how can i create a group?
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Are you able to create an automation rule that changes the Status of an Object in "insight" when a issue transitions. For context, we use Jira Service Management for Satellites. We have an issue type...
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Hi. i want to change text custom field's string to other custom text field. I can do it with description (system field) field but cant do with custom field. i marked description where i wanna enter o...
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I am looking for a way to group fields togheter in an issue. For example, I would like to have a multiple-value field consisting of 2 (or more) separate fields that are treated like a collection. F...
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My team are working on: 8-17 monday - friday agent 1,2 11-20 monday - thursday agent 3 11-20 saturday - sunday agent 3 I want to auto assign new issues based on this information.&nbs...
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Is there a way to generate a CMDB health dashboard? We are currently working on our ISO 20000:2018 certification and one of the required KPIs is to have this report available. I tried browsing the en...
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Hi all, did anyone else already had problems installing Backbone on a Service management instance? I´m getting error messages for about 2 days now. BR Dennis
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I want to know if we can create jira support ticket via email requests in Jira free version
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Hey there, Per the subject, I am trying to come up with a filter for our onboarding staff members. Basically it is 'Next Weeks New Starters' It would be >= Next Monday and < Following Monday...
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Hi there, I have created an automation in Jira but am unable to clone the attachments across when creating a Service Request as part of that automation. I am able to select all the ...
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