Jira Service Management

Hi, when I use the smart value {{issue.issuelinks}} and make an API call, it returns empty. I know that I can use custom fields or just add the URL of the page to the Link field, so it will work, bu...

• cloud
• jira-service-management
• jira-service-management-cloud

Hello community, I have searched web for answer to this question but all I found is that JSM is able to process emails from customers. Is it the same for agents? Thanks from your help. Regards, P...

• email
• jira-service-management
• jira-service-management-server
• server

By chance, does anyone know how a user, completing a request supported by a Proforma form, can add additional entries in the Tables and Grids section?  We have a number of use cases where tabl...

• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud
• proforma

I'm having an issue with blocking everyone to edit an issue except for the 'Automation for Jira" user. On a specific status I have the workflow property set to disallow editing of the issue when th...

• addon-com.codebarrel.addons.automation
• automation
• cloud
• jira-service-management
• jira-service-management-cloud
• +1 more tag...

Can we setup notifications to set of users for a particular issue type?

• jira-service-desk-server
• jira-service-management
• jira-service-management-server

Hello, everyone, Maybe one of you can help me. Problem: I create a ticket in Jira Servicedesk, then I want to add a customer. I do that with Request participants. The problem here, however, is t...

• cloud
• jira-service-management
• jira-service-management-cloud

Hello,   We're trying to make a customer portal user participant on different tickets, but he's not able to see them in any kind of way. I've done some testings and seems like no one can see t...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi.  I have requested Time tracking for JIRA app however the super admin has not received a notification to approve the installation and now it's in the status app requested and I cannot even c...

• cloud
• jira-service-management
• jira-service-management-cloud

I'm used to Jira Server and it's pretty customisable. Now I'm working on Cloud version and also can't use any plugins at all. What is Automation Allure TestOps: Launches Allure TestOps: Test Case...

• cloud
• detail
• interface
• jira-service-management
• jira-service-management-cloud
• +1 more tag...

We have a few projects where we groups the request types in to logical Portal groups. However, we also have some Request types that we have placed in multiple groups (same request type, just multip...

• automation
• cloud
• jira-service-management
• jira-service-management-cloud
• portal

Hi I'm trying to do this too, is there any other way I can put the link on the Customer Portal (not on the announcement board) Somewhere below like a button?

Hi, i've setup jira datacenter on azure with help of instructions given at : https://confluence.atlassian.com/adminjiraserver/getting-started-with-jira-data-center-on-azure-938846970.html But my URL...

• jira-data-center
• jira-service-management
• jira-service-management-server
• server

We launched the "Similar Requests" panel in Jira Service Management several months ago and I was looking to hear from you.  What do you think about it?  It is a feature that helps you i...

• cloud
• jira-service-management
• jira-service-management-cloud

As my Question states, I have an automation ending with issue transition to 'Canceled' for all linked i.e. prior issues resulting in the most recent issue being left as 'Waiting for Support'.  I...

• cloud
• jira-service-management
• jira-service-management-cloud

Hola! Quisiera conocer que pasos debo seguir para crear alarmas en caso me este quedando poco tiempo para terminar de resolver un ticket de incidencia. También, me gustaría conocer que pasos debo seg...

• cloud
• jira-service-management
• jira-service-management-cloud
• survey
• trigger

I want to know the best way to add users to groups from a JSM ticket custom field value.  Can this be done with JSM automation tool? Automation for Jira?  If not what is the best tool d...

• cloud
• jira-service-management
• jira-service-management-cloud

I have seen seen a number of errors like this recently: java.sql.SQLException: Cannot change column 'OBJECT_ATTRIBUTE_ID': used in a foreign key constraint 'fk_ao_8542f1_ifj_obj_attr_val_object_attr...

• jira-service-management
• jira-service-management-server
• server

Is there a way I can export all the jira service desk tickets  such that it is more portable and app agnostic for archive? For instance, I see each ticket has the ability to export to say Word ...

• cloud
• jira-service-management
• jira-service-management-cloud

Users will enter a completion date in Jira. Sometimes this date is today or prior and sometimes they will enter a future date to follow up and verify the issue closed.  I would like to make a...

• automation
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

I am trying to create an automation rule to create subtasks for a New Hire/Onboarding parent ticket.  I want them to be able to enter the components and it create a sub-task for each component t...

• cloud
• jira-service-management
• jira-service-management-cloud

I receive these ticket through a 3rd party app.  How to I add the "From" email address to a specific project?

• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

Hi, it seems when one of the automation rules is triggered and does what it intends to, it also sends an email to the Agent. How do I stop it from sending email messages to Agents about the Resoluti...

• cloud
• jira-service-management
• jira-service-management-cloud

how to extent licenses for single addon

• jira-service-desk-server
• jira-service-management
• jira-service-management-server

Hey team, Can you help us fix this issue? For some reason when we opened a ticket is created it as Anonymous?   Thanks!

• anonymous
• cloud
• jira-cloud
• jira-service-desk
• jira-service-management
• +1 more tag...

Hi Team, I have successfully added all the records to my Domain admin DNS. When i tried to verify email domain configuration, getting the attached error. Please help me to configure  Add custo...

• cloud
• jira-service-management
• jira-service-management-cloud