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Jira Service Management
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I want to send one email to each individual user of a list of only their existing issues. I have tried using lookupissues to then send an email of each list to each assignee - this works whe...
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Hi there, Just exploring some workflows for our JSM instance and this came up. We have support teams in Sydney and Vancouver. The support supervisors want to have a global triage queue / proj...
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Hello everyone! I'd like to try Jira Service Management but cannot create any project. The error I'm receiving is: We couldn’t create your project. Something went wrong, please try again.
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I have a really odd issue that I need help with. I'm not sure if it's even possible. We are moving our projects off of Workfront into Jira. However, we have an approval process in Workfront that uses...
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I'm new to JSM. I see I have a Viewed Recently filter. It there a way to advance search and find Viewed Recent information on another User? I have admin rights. Kathy WVU
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When an Affected Service is selected in an Incident, Change or Problem ticket is there a way to have Jira automatically add any services that rely on the selected service based on their defined relat...
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So as the title, can someone point me in the right direction as to how to add additional reasons to the ticket completion menu? I want to add a Rejected option! I initially created an additional wo...
475 views 4 0 Deleted user February 15, 2022 -
Is there a way to fetch user's supervisor from outlook. If possible this would help to automate 2nd approver. Thanks
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I need permissions to create issues for the DISH Wireless change requests. Is there a link to open a ticket ?
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Hi all When voicemails are left with our Service Desk, an e-mail is generated with the recording which then creates a ticket with the Report Name 'SDVM'. I need to ensure that our Agents are changi...
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Hi to all, In brief we have many customers on one single jira service desk portal. We have organized the customers into organizations. We need a way to automate the process of assigning th...
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Hello Community We have a situation, which I do not fully understand and we hope that you have seen this situation before, regarding incoming mails to Jira Service Desk which need to be picked up by...
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I initially have had an issue with receiving any emails from my own Jira desk however I have noticed this problem occurs on other customers Jira's when I am expecting automated replies to my tickets....
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Please help to check why following customer user are not receiving an inviataion email from jira@portrix.atlassian.net
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Good Morning Will Insight stop working for good or just lose support ? Is it necessary to buy the premium version of Jira Service Management to continue using insight?
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Dear Team , I have created a child ticket basis of automated Rule . New ticket created automatically basis of required JQL . But Not able to linked both (Parent and child ticket) . So I can t...
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I track the tickets in my products by age of create date (created in the last 7 days, 8-20, and more than 21 days). My filters never equal the total amount of all open tickets in the queue. Sh...
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When I create a jira software issue from jira service management using jira service management automation, I want to get the URL information of the created issue, is it possible?
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Hi guys, on our jira instance I installed the Insight plugin and the SCCM plugin. Now everytime I click on the "first Steps" button I get redirected to our dashboard. Also I can't see the Insight ...
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I am new to administering on premise Jira server and service management. My SSL certificate for accessing my site has expired and can not figure out how to update it. I have add certificates to other...
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Hi , I was wondering if it possiable to disble this in JIra? everytime we replay on a request the customer gets this window and then the replay from os after.
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When I go into Service Desk and search for previously raised requests, if I change the created by filter to be "Created by anyone", it still only shows the requests which I have created. Is there so...
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Hi there! Our Organization has a Jira Service Desk: https://ibexlabs.atlassian.net We want to explore Jira SSO with our organization's users. How can we achieve it? Please help us wit...
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I want to add two categories to our customers like - works for sales/HR/PR ... and - is employee/leader/trainee/contractor... So I can evaluate who (which department, which group of colleag...
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Hello, in our service desk we are using the standard customer notifications of the project. Additionally we are using custom automation rules: If from country X, add internal comment where User X,Y...
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| 29 | |
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| Subject | Author | Posted |
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| 7 hours ago | ||
| July 29, 2025 5:22 PM PDT | ||
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| July 24, 2025 12:26 PM PDT | ||
| June 18, 2025 4:57 PM PDT |