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Jira Service Management
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We are looking to have an email send to our internal team whenever a new issue/request is created. When trying to update the "to" field in the Customer Notification, it only shows 2 options and does ...
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Hello, I am trying to create an SLA for issues that do not have an assignee. What we want is: An issue arrives (email or created directly in JIRA) It stays in a dashboard where we see all...
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How can I go about having different email accounts generate different Request Types? My agency primarily uses email generated tickets as our teachers do not always have access to a web brows...
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Having trouble making an attribute mandatory in insight. I read to change the cardinality minimum to >0 however getting an error when trying that
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Hello there, We just upgraded our Jira Service Management from V4.8.0 to V4.20.2, but we are not able to see the option to set "Choose who can view your SLA" in Project settings ...
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I am a project administrator and do not have global administration priveleges. I would like to be able to see how custom fields in my projects are configured. Is there a way to do this? Would...
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Hi I would like to know if there is a way to do or to generate a report in Jira to calculate the time of answer of the customer when someone on my team has made the first comment/ replied to the ti...
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Automatically add 2 subtasks when a request is opened in a custom category How do you do this
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If we get a support ticket from a customer and then create a separate ticket for development, how can we set up JSM to automatically update the support ticket with status details about the developmen...
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I m trying JSM Configuration works pretty well and almost perfect BUT i am experimenting a issue with email notification to only ONE email customer. i have 4 fake adresse email that I use ...
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Здравствуйте! Проблема в следующем. На доске настроен фильтр. Создала задачу эпик (в фильтре отмечен), но она не отображается на доске. По поиску на доске не находится, хотя в столбце имеется 1 зада...
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Hi, my team is responsible for planning and executing on external test activities for a small company. We frequently encounter changes to the initial scope of the testing, delays in availabilit...
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Hi, Normally the clients send us an email with a problem and if we cannot solve it right away, we create an issue ourselves with a client's email in CC. When an E-Mail is sent to our Jira service m...
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I installed Jira Cloud in microsofts teams but when i click on Start getting Jira Notifications the pop up window open to select the notifications is blank, so i cannot choose the notifictaion ...
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We have an Automation rule in place that assigns a user to an Organization based on their email address, like so: This works without issue for registered users. However, we'd also like...
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When I create a Ticket in a Jira Service Management project using the option 'create on behalf' in simply by clicking Create (blue button) in Jira like mentioned in the documentation (-> Alternati...
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Hello Community, We need a JQL that will give us an export of results, between 05:30 to 05:30 the next day, so it starts 05:30 AM today and ends 05:30 AM tomorrow. How can I write this JQL using th...
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I have the problem, that i cannot create a "classic service project" for our help center. I just have the options create -> "classic project" and "next gen project". How can i create one, what st...
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I would like to combine interdependencies from three different projects (three KANBAN Boards) Current structure is Team 1 - separate JIRA Board Team 2 - separate JIRA Board Team 3 - separate JI...
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Hi! We've stumbled on a problem when we're trying to add a new group through System -> Project Roles and Manage Default Members. I'm using the Viewers group in Project Roles to add a...
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Hello, I'm trying to configure my issue screen to have my custom fields in few columns, but I'm unsuccesful. Example: Here I have 3 custom fields, but let's say that I would like to ha...
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...ame>default</delegator-name> <database-type>mysql</database-type> <jdbc-datasource> <url>jdbc:mysql://localhost:3306/amc_servicedesk_jira?useUnicode=true&c...
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Hello Atlassian Community :) Unfortunately we are unable to raise a request with the Atlassian Support (just receive the error message: "Something went wrong, please try submitting your request agai...
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Hi there. Iam a new Jira user/admin. I creat a service desk Project using Jira Software. But a can't create a automotation rule. I try create something like: when a new ticket as open, using e-mail f...
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I would like to be able to post a comment that is triggered by an event (in this case change in status). The automation rule I created however seems to be posting a comment as an internal note...
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| yesterday | ||
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| July 29, 2025 5:22 PM PDT | ||
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| July 24, 2025 12:26 PM PDT |