Community resources
Community resources
Community resources
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- Jira Service Management
- Questions
Jira Service Management
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We have a company account in JIRA, and we are using Service Management for our project. For the past two days, I’ve been unable to log in. When I navigate to the URL, the page keeps reloading continu...
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En algunos tipos de solicitud dentro del mismo proyecto no tengo la opción de cambiar el tipo de solicitud, entiendo que es alguna configuración pero revise flujos y tipos de solicitud y no veo el fa...
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we have create a new workflow - and assign to the issue type - but we need to convert existing ticket to use the new workflow - how to do so ?
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As org admin, I manage the kyndryl-gr-support.atlassian.net. I have not verified my domain in administration security menus, so I can't view (or create new) any authentication policies. As a res...
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Hello, I am working on an automation and I need to show customer portal URL under text "View Request in Customer Portal" I have used this smart value, bit it didn't work out. <a href-"{{...
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Hi, Has anyone with a JSM Premium plan managed to find a solution to prevent users from creating their own organizations? Is it really only possible to stop this if we have an Enterprise plan? Any a...
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Hi All, I have 2 JSM projects. I've created a TEAMS team for each of them and added ASSIST to the first team. I'm able to convert chats to tickets for this team. Now, I'd like to connect ASSIST t...
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Is there a way to enable AI Answers for agents as well so they can query the Knowledge Base? I don't want these internal conversations to be tracked as part of the performance, because I want ...
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I have set an automation trigger to clone an issue when certain conditions are met. However, the clone does not inherit the "Request Type" from the original issue. So in my queue, that column is blan...
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In our Assets we have a list of applications that have a business ower. I would like to pull the business owner from the application and use that for the approval in the a service request. I have tri...
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Hi! I am a project manager supporting cross-functional teams in my organization. Part of our process is to clone work items, in this case Epics, from the source Jira project board(s) into ou...
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I have multiple projects in my JIRA SM and when i go to my help portal, settings, customize topics and portals my main project is not available to be added to the help center. It doesn't even show up...
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Hi All, Here's my capability gap and I'm interested in how best to solve this. We have an application as part of a specific issue type. I need the following thins to happen when an applicat...
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Ive looked at other posts in the forum and the workflow. it talks about adding a post function which i cannot see in the workflow settings, my screens look different to that shown in the forum posts...
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I have a rule that generally runs properly but sometimes fails. The rule basically sends an email to off-site techs if a work item is created between 8am and 5pm EST. This is the rule: ...
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When referred to the email LOGS, few of them are getting rejected especially when it is either FORWARDED or CC, could you please let me know the reason for this. How do I check if we are able to rece...
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Hello, we've setup Jira in a way, that only our employees can raise tickets. However, if someone sends a mail to our inbox, he will be informed, that self registration is disable. However, I...
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There are strange accounts, like noreply+68749ca@id.atlassian.com, automatically opening Jira cases. Can I configure it so that only members can open cases?
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More and more of the space of the screen on a issue is cluttered by unwanted features. The latest in the list is "Playbooks" - beside the useless white space all around the items hiding the real impo...
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How to efficiently manage and set Department Guidelines and Policies.
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Replacement Assets AQL query for connectedTickets() function when nested within the inR() and outR()
Hello, We have been using the AQL function connectedTickets() nested within the inboundReferences() or outboundReferences() in Jira Automation Automation run actions on the objects found by an AQL....
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Hi community! I have some Jira project Management boards and I'd like to see on the timeline view when an item has been marked as done after the set due date. Right now it only shows the star...
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Hello! I am working on implementing a service desk for our IT department and adding it to our existing company portal. We are transitioning away from ServiceNow. Within our IT project work items wil...
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I can't find any info on this one. I like the answers the bot gives, but it follows them with "references" which are just what I've typed into the knowledge base for it to know
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Atlassian Community Events
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| 29 | |
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| Subject | Author | Posted |
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| 11m ago | ||
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| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT |