"Jira Cloud for Excel" plugin connectivity issue

[Prashant Chaudhari]

"Jira Cloud for Excel" plugin is not connecting to the respective Atlassian account. It is giving an error which says "We can't load this add-in because we couldn't connect to the catalog". How to fix this problem? 

[Ajay _view26_]

Hi @Prashant Chaudhari 

As @Arkadiusz Wroblewski  pointed out you can try the option..Also have a look at this documentation - https://support.atlassian.com/jira/kb/connection-issues-in-jira-cloud-for-excel/

[Arkadiusz Wroblewski]

Hello @Prashant Chaudhari 

Try disconnect and reconnect the Jira site in the add-in settings.

[MobilityStream]

Hi @Prashant Chaudhari ,

That specific error usually means Office can't reach Microsoft's add‑in catalog, not Jira. The quickest things to try are:

1. In Excel, go to Insert > My Add‑ins > Manage My Add‑ins, remove "Jira Cloud for Excel”, then add it again from the Store. (in the desktop version you may find the add-ins option on the Home ribbon).

2. Make sure Excel can reach the Office Store endpoints (no VPN/proxy/firewall blocking), and that you're signed into Excel with an account that's allowed to use store add‑ins.

3. If your tenant admin manages add‑ins centrally, ask them to re‑deploy the "Jira Cloud for Excel” add‑in from the admin center.

I'm with Mobility Stream, and we build a paid alternative called Excel Online Integration for Microsoft 365, which talks directly to Jira via API rather than through the Office catalog. In practice that avoids a lot of these catalog/add‑in store glitches and tends to be more reliable for bigger teams and scheduled exports. It also supports updating Jira issues directly in Excel. The trade‑off is that it's a marketplace app, not a free built‑in add‑in.

Kind regards,

The Mobility Team