Community resources
Community resources
Community resources
Jira Service Management
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Hi there, Per the subject, I have made a Group Picker field, global context which is visible on my issue screen, the problem is when I am trying to use that field in an approval step in a workflow I...
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Summary Sometimes tickets with the same summary or same summary and description are created in your Project, which can make a mess of all of the tickets in your queue and knowing which "Password Re...
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"Quick Watched Issues" by "codefortynine GmbH" includes a "statusCategory != "Done"" in the implicit filter, while the Jira version of "Watched Issues" by "Atlassian" only includes the "resolution = ...
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Hope this is in the right topic, please let me know if it is not. I am currently rebuilding my Python script to look at a config.ini file for all of the JSD fields since dev and prod JSD have differe...
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Is there a way to include Tab Group inside Excerpt macro? If I am not wrong, Excerpt macro can only include table and texts but not Tab Group. It will be nice to be able to include Tab Group.
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The Jira export shows the amount of time it took to reach the targeted state (i.e. 5:33 for 5 hours and 33 minutes). I need the date and time stamp information as shown in the SLA Setup or Jira...
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Hi everyone, I am a bit lost on how to add an approval step on my JSM workflow. I already checked the box to include approval step on a specific status. When I try to add an approval source, I am ...
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Can alerts be grouped when using the Essentials Plan?
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Background We have been using Jira Software (JSW) to manage customer support requests for many years (before JSD or JSM was available) with a two parallel Jira Projects: Product Development (Scrum...
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Hello, I am trying to write an advanced expression so the Summary field will contain a text field from a form (already linked in forms to the Summary field) AND add a cascading field which is compri...
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Recently created employee assets in Insight. No matter what employee we view, the Connected Jira Issues shows 0 results. How does this get configured to a Service management project so it...
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I am trying to have customers upload documents into a specific field that is set in jira service management. ANy idea how I can accomplish this? Thanks
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I need to add hyperlink text in the description of a few fields in a dynamic form. I have tried the markdown format and it doesn't work. I didn't have this problem in the old Jira service desk....
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Hi Can you please let us know if the following log4j, especially log4j2-stacktrace-origins-2.2-atlassian-2.jar vulnerable to CVE-2017-5645? ./var/atlassian/application-data/jira/plu...
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Hello, As we go around training end users on our JSM-based customer portal we often find ourselves having to play around with browser magnification settings as the portal will appear out of alignmen...
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I'm looking on the internet for a plugin to backup but I couldn't find it. would anyone know?
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Hello, I'd like to know where to enable the option "Resolve" in the Client Portal. I've been comparing two of my accounts. One of them allows the status to be changed by the customer and the other ...
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We are on Jira 8.0 with Service desk 3.3.1 and when I try to migrate the helpdesk tickets over I get these errors. 2022-10-27 16:14:32.623174 ERROR HLP project-import We couldn't import Workflow 'JI...
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A new Slack integration was setup and customer does not want to see the Comment or More actions options within Slack. Is there a way to hide these options from Slack view? Thank you
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In Jira we currently have 2 statuses that when selected the resolved data is timestamped and they are considered resolved. That was done by going to the transition to that status and adding the...
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We have a few workflows where more than one status requires approval and the "Approvers" field is used more than once for each status. For example, our issues may have ComplianceApproval, ManagerApp...
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Hi, We have incident management Cloud implemented using Opsgenie to escalate the alerts. We have integrated the two products, and we are using "Affected services" and the responders fields to generat...
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Good Morning! I need to block transition from a certain status to another that uses the All option. The status "UNDER ANALYZING PRODUCTS" cannot transition to "PROJECT COMMITTEE" which uses the All...
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Trying to trouble-shoot...I can move the issues (JIRA Admin). The user is Project Mgr but cannot move the issues to rank within a column.
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I am creating a sandbox project to test my Opsgenie migration Jira Service Management. I noticed that "Services" are global to the JSM instance and not local to the project. I...
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