Community resources
Community resources
Community resources
Jira Service Management
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Trying to trouble-shoot...I can move the issues (JIRA Admin). The user is Project Mgr but cannot move the issues to rank within a column.
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I am creating a sandbox project to test my Opsgenie migration Jira Service Management. I noticed that "Services" are global to the JSM instance and not local to the project. I...
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Hey everybody, im struggling to create a directory. Even though i have verified my domain and i have subscribed to Atlassian access. Every time i'm trying to create a directory, the fo...
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I have set up a "Service request with Approval" so that an approver can check that all information r
I have set up a "Service request with Approval" so that an approver can check that all information requested are provided by the customer before the request can be sent to the assignee. Currently, t...
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Does anyone know if there is a way to track if someone opens a ticket on the portal but does not contribute to the ticket i.e. opens but doesn't make an event change. We have a project whereby...
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Added a new custom field to Jira. It displays on no screens and it is valid for only one project. Creating a linked issue through an automation rule utilizing Automation for Jira.&n...
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I am using jira service management automation to send emails. When you receive the mail, may be added to the beginning of the subject. What's causing this? I am using outlook to receive emails....
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Hi all, On our JSM portal we have incidents being raised via email to internal email address, this in turn is then forwarded to the Atlassian email channel. Our issue is that unless they have alrea...
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We recently got a popup "This service project has configuration problems and may not work as expected." due to a email account issue. This was only visible when opening the project. Is there a way...
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Slackでフォームをラジオボタンにすることは可能ですか?
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Hi , i have a case. how to add fields Approval Path to Portal Customer? i just add approval path definition but in portal customer i dont see , can i add fields about approval path (becaus...
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JIRAのWBSで期日管理をもっとわかりやすくしたいのですが、 ベースライン化ではなく、ある期日を締め切りAとなり、例えば上りで2週間の日程遅れが発生した場合、A地点で日程が赤くなったり(色変更は任意かと思いますが)、どこまで何に影響するかするかが、JIRAでは可視化できると伺いました。まだJIRA初心者なので色々調べたのですがみつからず、ご教示いただけると助かります。
- Question
- jira-service-management
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I am trying to get the jira project tickets using Rest API POST method search. I am unable to include the order by clause in JQL json request body. Request body: { jql: "project = PISS", startA...
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Is it possible to change type of custome field after we created already? If someone knows, please help me out.
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We're keen to automate the creation of a new KB article once the content has been approved. We have a unique request type called Submit a knowledgebase article with approval flows. We have an auto...
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Hi. I made form in jira service management by using field but I can't see form in slack. If someone knows, please tell me. Thanks.
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We are exploring the possibility of setting up a full JIRA Service Desk portal wherein we will be receiving various types of requests/tickets from internal customers. Some of these tickets need to be...
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Hi I have an automation so that the ticket that is in the status "done" reopen and go to a specific status following a comment from a customer. My question is how to prevent/how to block my clien...
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Hi Team, I am setting up an environment with a New Relic Workflow connection with OpsGenie (Webhook) but whenever I close or ack incidents in New Relic, OG does not auto-acknowledge or auto-close on...
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Hello community! A help please! I have a portal for requesting payments, customers are active and able to request payments and refunds, however, there is a new requirement, appoint an approving man...
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My actual problem is that we opened an incident a few days after the actual event. The timeline was updated wit the current date, but the incident creation date is still "wrong". I need to either cha...
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Hi Everyone, We have used JQL advance search a few times and it's great, but i am having a hard time with a specific one. I'm hoping someone has some insight on what i'm missing. Search that ...
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Essentially I want to have KBs appear for our agents that are relevant to that ticket to help them save ...
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Hi, I'm currently making some changes to the Issue view however when I have added them to the context fields and then removed due to a change of mind, it has then removed them from the top section o...
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Hello everybody. I would like to ask a question about automatic reporting. I previously used an ITSM called Autotask, where: - I had a report generator, where I could create my queries and even de...
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