Community resources
Community resources
Community resources
Jira Service Management
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When I reply to customer (external or internal) on an issue, the email notification received just shows "[●●●●●]" as the comment made. How do I fix this? Please help
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Hi everyone, I use "Advanced Roadmap" in Jira and if I export to "csv" I have a lot of fields such as: Hierarchy Title Project Releases (roll-up) Releases Team (roll-up) Team Assignee and s...
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Hi, I am brand new to Jira and the community. I have recently installed the standard cloud version of Service Management in the hope of setting up an IT Service Management project. This is the only ...
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How to create a filter to find out the bug changed from the stuatus in progress to done in the past 7 days
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I have configured the workflow portal settings but i can see only one Transition but i created for 2
Hi, I have configured the workflow portal settings but i can see only one Transition but i created for 2. I want to seeL2-Assign to SPINS Team as well. Thanks,
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Hello, ist it possible to resize the jira issue view in server/data center? If you open a ticket in jira to view all details the screen is more or less devided into 3 areas. Left area with menue whi...
718 views 1 0 Deleted user December 16, 2022 -
Our service desk is considering the move to JIRA Service desk. However, the crucial functionalitu is integration with existing Call Center software. We need functionality, that creates JIRA ti...
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Hey, so I have a direct hyperlink to the Create Issues page, I can get it to point the the correct issue type, summary etc but I am unable to populate the Request Type field. A little help on whethe...
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Hi, I need more under on how the How SLA calculated if the status is re-opened? I noticed that when the status changes to reopen the SLA , the also SLA was gone.
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Hi, Can some will help me out end user portal users will be able to Modify the Status ? I see that those option is not available but user can be able to Either Approve/Decline from the portal. Can...
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Hi, I want to create a Dashboard for End users(Customers) to view purpose. can some one will suggest me that I need to provide a Dashboard link to the user. Thanks,
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Hi All Interesting finding is that - the Default Filter of 'Open Requests' only shows me 5 (Waiting for Customers) Records, But if I filter on 'Waiting for Customer' I have 8...
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Overview Hello Atlassian Community! For the past few hours I've been trying to figure out a way to copy a trigger comment over to a newly created issue type using Jira Automation. I've had l...
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I am testing the product using the free-cloud version and I would like to know if is possible that the user who raised the issue, would be the default approver. I had tried the following wit...
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Hi Team, I have updated my access settings to "Don't approve any domain", yet it says, "Site admins and trusted users can always invite anyone to product" we don't want trusted users to grant access...
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Hi, I'm trying to pull subtask(s) within a task and display them in a dashboard I don't have access to ScriptRunner(I have seen is possible with this). What I have is a query (that I'm inserting wi...
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- jira-service-desk
- jira-service-management
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We are trying to give customers access to our Knowledge Base created in confluence through our Service Project by following the instructions on the following link: https://support.atlassian.co...
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I am trying to pull the value of a user picker field into a email automation action. I have tried the following with a blank line return in the email: {{issue. Employee Name}} {{issue.Employee Nam...
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Hello! I need some help from you, my friends. Scenario: I have an automation that notifies and inserts a comment in the issue when the ticket is on day 3 in Waiting for Customer status using the f...
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Is there a way to find out how an issue was created beyond the history or activity tabs within the issue?
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Olá, tudo bem? Quando preciso mencionar alguma pessoa no Jira, utilizo o @. Como é feita a configuração para que ao digitar o @ eu passe a olhar todos os usuários do sistema e não apenas ...
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Olá, Preciso saber onde é habilitado ou bloqueado a opção de compartilhar um ticket no Jira No usuário Admin o botão aparece normalmente, mas no usuário do cliente não. Poderiam me ajuda...
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I have project A and project B. User X is a customer for project A, but in project B he is an agent. When he logs in Jira Service Management (not in the Customer Portal), he can browse both project...
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Are Stakeholder Users able to receive phone calls from Opsgenie? Or do they have to be a responder to receive phone calls. On the documentation it says the only difference is the responders receive a...
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| October 27, 2025 8:46 PM PDT | ||
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