Could not send action [resolveIssue] to JiraServiceDesk from Opgenie

[Silvia Llumiquinga]

 Hello atlassian community @Nick Haller, please your kind help with the following case:

I have an integration between Jira Service Management and Opsgenie; the integration worked fine, it allowed to close the alerts/issues from opsgenie and JSM.

Now I have a problem closing an alert from Opsgenie, this does not close the issue in JSM

Issue in JSM

Alert in Opsgenie


Reviewing the logs of the Opsgenie alert, it reflects the error:



When the issue is closed from Jira, the alert is closed in Opsgenie, but when the alert is closed from Opsgenie, the issue in Jira remains open.

[Silvia Llumiquinga]

@Nick 

[Silvia Llumiquinga]

@atlassiahn @Nic