Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

I like "Services", now how can I add Services to my Incident form?

Chris Thomas
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
February 6, 2023

Just started with use of this product. We are tailoring basic "service request" and "incident" forms.  I have created three "Services" to reflect our IT systems. I don't see the "Services" field available to add to my Incident form.  

 

Is there something more I must do make this field available for both Incidents and Service Requests?

1 answer

1 vote
Mikael Sandberg
Community Champion
February 6, 2023

Hi @Chris Thomas,

Welcome to Atlassian Community!

If you are using the default ITSM project your Incident requests should have a field called Affected services, that field is linked to services. If you do not see it on the request then you can always add it. Just go to Project settings > Request types > Incidents and then the request type you want to add the field to. 

Chris Thomas
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
February 6, 2023

Thanks for the quick reply, MIkael.  I realized that after I posted.  Was taking "Services" too literally, I guess. 

Like Mikael Sandberg likes this

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
TAGS
AUG Leaders

Atlassian Community Events