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Why did the change control ticket not change to resolved?

Carlos Eduardo Ruiz Delgado February 6, 2023

i have a problem with a Change control Ticket , i have put its status in completed but wasn't change

1 answer

1 accepted

1 vote
Answer accepted
Fazila Ashraf
Community Champion
February 6, 2023

Hi @Carlos Eduardo Ruiz Delgado 

Welcome to community!

Was there any error on screen when you changed the status?

Could you look at the history and see whether it was reverted back by some automation?

Carlos Eduardo Ruiz Delgado February 6, 2023

this is happen , the ticket is Complete  but it is in open change.

Carlos Eduardo Ruiz Delgado February 6, 2023

Captura de pantalla 2023-02-06 a la(s) 12.59.33.png

Fazila Ashraf
Community Champion
February 6, 2023

Ah ok.. Can you check the JQL behind the queue "Todos los cambios".. ?

Carlos Eduardo Ruiz Delgado February 6, 2023

Captura de pantalla 2023-02-06 a la(s) 15.07.08.png

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