Community resources
Community resources
Community resources
Jira Service Management
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does it have the Ability to support release and deployment management as part of the change process , and if there is any plug ins to help with such requirement
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Hi, I am new to JSM and trying to do som sync and automation with Jira and our other systems. It might be because I am trying out Atlassian Access but when I try to authenticate with the base64 API...
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Can we allow customers to raise the ticket/service request without creating an account or signing up
Hi, Can we allow customers to raise the ticket/service request without creating an account or signing up? Regards, Kiran Ghuge
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Ability to calculate an objective risk assessment considering business impact, affected application/business services criticality, collision, historical change information, and compliance with mainte...
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This is my filter query: assignee in (currentUser()) AND project = GJP AND issuetype in standardIssueTypes() AND status in ("In Review", Pending, Reopened, TODO, "Work in progress") AND labels in ("...
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I want to search the alerts where there are no notes or notes field is blank. We basically need list of alerts which are acknowledge but no work has been done on it. Can someone please help me in t...
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¡Hi community! I'm testing the GitLab integration with Opsgenie. Alerts for push events are working, but alerts are not created for pipeline/deployment events. In GitLab, I can see that the webhook...
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Hi, I created an automation rule. Basically, I need to send an email to assignee if task is due today. As well as send a Slack channel message to a specific channel. I am trying this JQL query. ...
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Opsgenie is a cloud-based incident management platform that helps organizations to manage and respond to IT service disruptions. It is designed to be used by IT operations, DevOps, and incident manag...
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- opsgenie
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Joseph Chung Yin COMMUNITY LEADER Jan 13, 2023 @Vada Evans - The possible issue can be caused by two factors: 1) Your browser app configuration where files with certain file extension are not mapp...
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We would like to be able to have issues re-opened when a user comments on a resolved/closed ticket. I set up the automation to do this, however, the ticket remains in a closed state after a com...
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I have added a comment to a linked service desk issue that lets the customer know that their issue has been addressed in a release. I am trying to pull the release number from the trigger issue but i...
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Heya all, This particular use case is a little tricky as I haven't yet found any documentation to create Opsgenie alerts when an SLA is breached? But my question is if anyone has created a web reque...
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I am working on building out Services in JSM and am wanting to see if it's possible that when I search for a Service that has dependent Service Relationships I see all of those related services. Exam...
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When I try to access any document that I have uploaded in an Issue that I've created, I received this message: "Something went wrong. We couldn't generate a preview for this file." This is in the IT...
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Could anyone kindly provide me with detailed steps on how I can automatically show the data from my custom reports or overall reports of Jira Centre to my Gmail account automatica...
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I want to set a rule that will append sharing a ticket with an organization when a ticket is created. I've seen some comments on the community about adding an organization, but I need to always add a...
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A user has created a dashboard but cannot change it from "private". The user needs to share the dashboard. The docs are unclear on this matter.
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...ssued to ready for deployment and inbound Employee reference attributes clear. Or Employee object type when attributes active change from true to false then automatically attributes v...
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In our Jira data centre we have a service management project that is going to use proforma forms. The project admin has created the forms with no issue but when testing the forms out notice tha...
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I am trying to edit and modify the approvers field associated to the approval transition. I have no idea if it is possible. I tried in the diagram view and the text view: I tried from the st...
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Cant move parent Change to "Waiting for Deployment Approval" until all subtasks = "Waiting for Deplo
Hi, Can't move parent Change to "Waiting for Deployment Approval" until all subtasks = "Waiting for Deployment Approval" Can we achieve this by using JSM Automation. Thanks,
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Hi, Parent Change and All Subtasks that are Ready for Approval are Approved together. All are moved to "In Development" at the same time. which means if i approve the CR then all the subtask ...
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Hi, I want to create a Automation Rule in JSM which when "Change Request is Approved" then it will go to In Development note: here approval process is included in the workflow Parent CR: Cha...
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Hi, I have created a Automation rule it is failing now please help what is the use of the same Rule
Related collections
Atlassian Community Events
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| 24 | |
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| October 27, 2025 8:46 PM PDT | ||
| September 9, 2025 11:40 AM PDT | ||
| July 29, 2025 5:22 PM PDT | ||
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| July 24, 2025 12:26 PM PDT |