Community resources
Community resources
Community resources
Jira Service Management
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Hi! I'd interesting in is it a way to get SLA value with Java API in the same format as it shows on SD (included svg icons). I've inspected the SlaInformationService and find out that we can get ge...
- Question
- data-center
- jira-service-desk
- server
- sla
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Hi Admins, Could you please suggest any plugin to generate excel/CSV reports for approval requests only? Suppose the approver wants to download an excel report of all requests where he/she approved...
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Hi Guys, I've created a dashboard for incidents using a JQL query and displayed it using the 'filter results' gadget. The JQL returns any incidents from the previous month and any linked issues. I w...
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Hi, I want to Create New workflow for subtask in change request workflow. Can some one will help me out is it possible in JSM? Thanks,
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I have a problem with some of my jira widgets. on the widget page there is an error - "Something's gone wrong - our team has been notified, if the problem persists, please contact Atlassian Support" ...
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HI all, We send a regular e-mail heartbeat to OpsGenie from one of our mailservers, have been for years, no issues. Last night we got the following in our logs: Nov 25 10:00:02 mai...
- Question
- opsgenie
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Hello all, When I create a .csv Import, if the attribute of the object is a reference you need to insert the IQL for it. If I am not wrong this helps to avoid entering referenced data with no existi...
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Hi! How not to send an email when updating a request if the request is in the closed status. For example. Request is status Closed. Someone updated field. I want not to send e-mail about it...
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Hi all, We have JSM running in the cloud and all is working fine. We have one challenge that we need a bit of help. There are 2 ways to create tickets: 1. using the portal 2. by E-mail. O...
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Hello, I have subscribed with Free plan and see Armenian number voice notification option is not available for my plan. I am curious how much it cost Armenian phone number option for v...
- Question
- opsgenie
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Why I cannot see this https://support.atlassian.com/jira-service-management-cloud/docs/customize-request-fields-in-next-gen-service-projects/ insted of I have just such :( Summary Type o...
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I create a Service management project. E.g. ProjectA want to create link issue from other projects to this project. E.g. ProjectB want to create link issue to ProjectA, however, in ProjectB &...
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hi I would like to receive information about the request, whose SLA process is violated, by teams and by mail, how should the following rule be? can you help?
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Hello, I have a following case I need to advise how to troubleshoot. An external Customer person sent an email to <my company's address that is set up for Email Request for months&...
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I want to build common and self-service reports for JIRA. Would like to know your recommendation for better free app support for Jira version 9. I tried Smart Report not compatible to Jira 9.
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Several versions ago (around 4.20) the Jira Service Management installer stopped recognizing my custom install folder, which is: C:\Program Files\Atlassian\Jira At the same time, upgrades stopped w...
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hi, I tried to go the the CHAT section in Jira Service Management, but it just keeps spinning, then gives error. see attached
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Our portal is showing a Due Date that is minus one day from actual Due Date shown on the Service Desk team view. Portal Due Date (wrong date) Actual set Due Date from the Edit Issue scr...
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Hello, community and created tickets through the service desk api with the following json { "raiseOnBehalfOf": "009gato.z@gmail.com" , "serviceDeskId": "6", "requestTypeId": "75", "requestFiel...
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Hi! I ended up being the site admin in Atlassian and I would like to change my profile for a regular one, I still need to keep access to the products and projects, but I need to revoke my site-admin ...
- Question
- jira-service-desk
- jira-service-management
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Hi Community I've some (standard) Issuetypes and assigned RequestTypes e.g. IssueType: [System] Change; RequestType: StandardChange, NormalChange .... ...
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I have a built-in script Fragments which creates a custom Field in Jira Service Desk. The issue is : when we first open the service desk portal, the custom field created by the fragment do...
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Hi all, I use in a form a "user picker" type field to find correct user name. For all connected user, this field is functionnal. But for new users, I have a 'no match found" answer. User is...
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Hi there, Please could someone help me move a question position on the client facing service desk? I need to move an optional question from the bottom of the page to the top of the page...
- Question
- jira-service-management
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Hello. I want to print my invoices. some I was able to, and in some this entry comes out. Please help
3,524 views 11 0 Deleted user November 24, 2022
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