Access in Philippines

[Shayne Marie Ulep]

Hello, I cannot access JIRA when I'm using internet from the Philippines, is this a known issue? I've been denied of access since last week. But when I use VPN connected to Ireland, Jira works. Can someone check? Thank you.

[Nic Brough -Adaptavist- · Accepted solution]

Welcome to the Atlassian Community!

That sounds like your admins have not whitelisted your IP range in the Philippines (or your IP is blacklisted by Atlassian because it's in a known abuse range)

You'll need to do some network tracing.  Try using "trace route" tools to reach your Atlassian site ( "traceroute www.<yoursite>.atlassian.net" for example)

[Shayne Marie Ulep]

Hello Nic,

Thank you for your response. 

How would I know if my IP is blacklisted by Atlassian because it's in a known abuse range? Is there a way to fix this?

[Nic Brough -Adaptavist-]

If you use a trace route tool, it will tell you which server is refusing your connection.  If it turns out to be one of the servers in Atlassian's IP ranges, then it will probably be because of a blackllist.