Community resources
Community resources
Community resources
Jira Service Management
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Hello, Is there option to add approval option to JIRA software project? I see that option only in service desk project. Can someone please describe me, how this is works or is there any op...
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I understand there are some limitations where some integrations are assigned a default (P3) priority if OpsGenie cannot determine the priority from the payload. https://support.atlassian.com...
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下記のサイトを見たのですが、「着信のルーティングなど、一部の Opsgenie 機能は、Jira Service Management ではまだサポートされていません。」という文章があり、この一部のOpsgenie 機能にはどんなものがあるのかを知りたいです。 （Jira Service Management はPremium プランの想定でお願いいたします。） https://suppor...
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Hi everyone! I’m Sparsh from the research team, and we’re conducting accessibility research on Jira Service Management (Cloud). We need the community’s help. We are looking for People who use s...
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Dear Sir/Madam I have some users not able to view ticket before a date, example 10 Jan 2023. May I know how can I check to fix the issue?
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I have a help center with some options nested down. What I really want is a couple of fillable PDFs hosted there that they could download, fill out, and then resubmit through the request page. I can...
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In my Insight Object Schema, I have a location object type, a server rack type, and different types of assets. As defined, Components can be "installed in" a Server Rack, and a Server Rack can be "lo...
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Hello, I am trying to make log work field mandatory at the resolution screen. I have change the field configuration settings to required however it does not work. Please help.
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We support multiple organizations in regards to our product offerings. While some fields and request types are specific only to our products, allowing them to be used on ANY REQUEST by ANY ORGANIZATI...
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Email requests sent to the support desk is not received. I went to check the email logs and it has a failed status and under the details it says "You don't have permission to access this service proj...
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I have a JQL statement using the iqlfunction as follows: "Store Asset" in iqlFunction("\"Pin Pad\".\"Display Name\" NOT LIKE Lane") "Display Name" is an attribute of "Pin Pad" object type. "L...
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Asking because I have more users under Managed Accounts...the users that don't have any site access on Users tab aren't being counted as "Deactivated" on Managed Accounts tab..
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As a customer you can filter on our own statuses, but I also do not want closed request and open request to be visible. How can I turn this off?
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Can you restrict Customers to only be able to view knowledge base articles and cannot submit request
We would like to limit individuals who can submit change request or bugs to our Support team, but would still give end users the ability to search through our knowledge base and help files to try to ...
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Hello, We have a custom field called " Due Date" and hundreds of issues associated with this field while there is system field called " Due date". We would like to remove the custom field call...
- Question
- bulk-edit
- cloud
- custom-field
- due-date
- edit
- +3 more tags...
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Hi, Is there a way we can create new custom fields dynamically in Jira Service Desk portals for the user to enter multiple data like in the forms of most web sites. For example, if I have an option...
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Hola Grupo! mucho gusto en saludarlos, espero puedan brindarme una mano con este problema. Se creo un proyecto de pruebas TI en el cual esta todo funcionando con excepcion del sistema de mensaj...
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Looking for a drill down report option. I need to do the following: Look at 30, 60, and 90 days of incidents by department (we defined this field) Drill down to customers (requesters/reporters) wi...
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When giving feedback on a knowledge base article I can see the results of all thumbs up responses but I cannot see the responses for thumbs down. Is there a way to see the thumbs down responses? A...
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Hi Everyone, Is it possible to copy production data to a sandbox through an API instead of doing it manually on the administration site? Is it possible to export Automation Rules and import them ...
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Hello team, I am having troubles with Jira forms, I am creating a set of yes/no questions that will, depends off your answer give you the correct answer. I do not see the option that i can use multi...
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I want to have notification every time someone creates a ticket(only when they create). For example a notification for a certain category of tickets (i.e. High priority, lets say). how can I enable t...
- Question
- jira-service-desk
- jira-service-management
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Hi, I've been trying to set up the auto close feature for incoming webhook alerts (cloudflare healthcheck) for some days now. Current situation: Incoming alerts are working and trigger an alert in ...
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| October 27, 2025 8:46 PM PDT | ||
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| July 24, 2025 12:26 PM PDT |